• 1
  • Question
  • Updated 1 year ago
  • Acknowledged
Why can't we change our plan online or at least see the plan alternatives online anymore?  I don't want to call.  I don't need a plan consultant or anyone trying to sell me something I don't want.
Photo of Margaret


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  • annoyed.

Posted 1 year ago

  • 1
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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My beam, 314, is closed to new subscribers according to the website. When I go to the See Available Plans on my Dashboard, it shows me 3 options, all 12 Mbps, Liberty 12, Liberty 25 and Liberty 50. Since I am already a proud member of the Freedom 150 GB plan, my guess is that they are offering me these options in the hopes that I will switch to a lesser plan and free up some bandwidth. I have never gone over 100 GB, and normally use around 50 GB in any cycle, so they wouldn't actually be freeing up any bandwidth at the current rates I am consuming.

I have no intention of switching to any other plans, I will keep my Freedom plan, it is the best plan available on ViaSat. The real kicker is that the Liberty 50 plan is $100.00 a month, which is the same as I am paying for my Freedom plan.
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GabeU, Champion

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I find it interesting that some of the older plans are better, and have more value, than the newer plans.  You wouldn't think it would be that way.  :)  
Photo of fmj77


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Exactly. I thought V2 was gonna give customers better options. Instead, the plans have gotten worse.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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In politically correct terms, VS2 is extremely classified as technologically incapable to  perform as originally designed  due to antenna issues. Thus limited coverage, and capacity.
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VeteranSatUser, Champion

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This is true. A year ago Viasat started the "unlimited" plans with 150GB of priority data. That was way, way too much to offer. So then they had to significantly pull back the amount of priority data earlier this year.

One would expect a minimum of 150GB priority and "up to" 25Mbps everywhere in the country by now. Unfortunately, neither has happened.