Plans

  • 1
  • Question
  • Updated 3 weeks ago
  • Acknowledged
Why can't we change our plan online or at least see the plan alternatives online anymore?  I don't want to call.  I don't need a plan consultant or anyone trying to sell me something I don't want.
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Margaret

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  • annoyed.

Posted 3 weeks ago

  • 1
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GabeU, Champion

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Could it be that your beam has been closed to new subs due to saturation, and because of this you're not able to see any alternate plans to upgrade/downgrade to?  I don't have ViaSat so I don't know what you are able to see or not see, but I do know, from what I've read on this community, that they have shut down some beams to new subs due to them being saturated.    
(Edited)
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James Besser

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type, viasat plans when the page loads ask for your zip code enter it
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GabeU, Champion

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True.  She could check the ViaSat web page like a new customer looking for service.  If it shows that service isn't available the beam is probably closed, and this could be what's causing the problem.  Good idea.  

https://www.viasat.com/internet
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Matt B, Viasat Employee

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Late to the thread here...  

As Stephen Rice states below, Margaret is probably eligible for an upgrade to a ViaSat 2 plan.  Rather than showing this on Your Account, the site directs the customer to call into Care. 

Unfortunately, this also blocks plans available on the current satellite being displayed.  
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Stephen Rice, Champion

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Probably because you qualify for Viasat 2.
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GabeU, Champion

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Ah.  So if someone is on VS1 they can't see upgrades that may be available to them on the VS2?  It can only show them upgrades or downgrades that are available on the same sat?  Interesting.  
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James Besser

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you have too call them why hit you with 2 year deal then they do the legal stuff , stay with v1,I can get v2 54021
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Colleen Hathorn Hetherington

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Found the plans on reviews.org. I’m not signing a 2 year contract, so I’ll stay with what I have until I move. Thank you all for your responses.
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VeteranSatUser, Champion

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You dont have to commit to a new 2 year plan if you stay on the same satellite. Of course plan offerings in your location might only be on Viasat-2.
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Steve Frederick, Champion

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My beam, 314, is closed to new subscribers according to the Viasat.com website. When I go to the See Available Plans on my Dashboard, it shows me 3 options, all 12 Mbps, Liberty 12, Liberty 25 and Liberty 50. Since I am already a proud member of the Freedom 150 GB plan, my guess is that they are offering me these options in the hopes that I will switch to a lesser plan and free up some bandwidth. I have never gone over 100 GB, and normally use around 50 GB in any cycle, so they wouldn't actually be freeing up any bandwidth at the current rates I am consuming.

I have no intention of switching to any other plans, I will keep my Freedom plan, it is the best plan available on ViaSat. The real kicker is that the Liberty 50 plan is $100.00 a month, which is the same as I am paying for my Freedom plan.
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GabeU, Champion

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I find it interesting that some of the older plans are better, and have more value, than the newer plans.  You wouldn't think it would be that way.  :)  
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fmj77

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Exactly. I thought V2 was gonna give customers better options. Instead, the plans have gotten worse.
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Steve Frederick, Champion

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In politically correct terms, VS2 is extremely classified as technologically incapable to  perform as originally designed  due to antenna issues. Thus limited coverage, and capacity.
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VeteranSatUser, Champion

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This is true. A year ago Viasat started the "unlimited" plans with 150GB of priority data. That was way, way too much to offer. So then they had to significantly pull back the amount of priority data earlier this year.

One would expect a minimum of 150GB priority and "up to" 25Mbps everywhere in the country by now. Unfortunately, neither has happened.