I just called support about 15 minutes ago and I have never had a person that was so rude and impossible to talk to as this woman. Everything I told her I did as far as resetting my modem, router, and computer was wrong according to her.
Now mind you I have been with this company for three plus years. I have done a lot of resets etc. So I know what I am talking about when it come to doing it in the right order. She pissed me off so bad I hung the dam phone up. I fully intend to call Hughes Net monday. I pay $120.00 a month for my service, and with that service there should be a bit of respect.
And at least listen to what I have to say without interrupting me every time I go to say what I have done to solve the problem. I need someone from Exede to call me before monday or I will leave and go to someone else.
Now mind you I have been with this company for three plus years. I have done a lot of resets etc. So I know what I am talking about when it come to doing it in the right order. She pissed me off so bad I hung the dam phone up. I fully intend to call Hughes Net monday. I pay $120.00 a month for my service, and with that service there should be a bit of respect.
And at least listen to what I have to say without interrupting me every time I go to say what I have done to solve the problem. I need someone from Exede to call me before monday or I will leave and go to someone else.
Posted 4 years ago
you would be a fool to go with hughes net, the problems are actually worse with them and goodluck understanding overseas reps much less trying to get them to understand something as they are script readers.
I know I was with them before...it was as bad as AOL...lol
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Call Exede and tell them the name of the service rep you talked to. Companies hire and pay people to do their jobs. They need to know.
I wish I could, but her phone volume was so low I couldn't understand what she said. I ask her to boost it so I could here her and was told it's as high as it goes...
Brad, Viasat Employee
Hello David,
I'm very sorry to hear about the bad interaction you had with one of our agents. We want our interactions to be professional. Since this is a public outlet could you email us at exedelistens@viasat.com with your information and maybe briefly tell us what the issue is and we can walk you through it and see what steps need to be taken. It also sounds like you were probably going through our first level of tech support which might be why they were having you do some very basic steps. Either way, they shouldn't have been rude. That's something we don't want our agents to be.
I'm very sorry to hear about the bad interaction you had with one of our agents. We want our interactions to be professional. Since this is a public outlet could you email us at exedelistens@viasat.com with your information and maybe briefly tell us what the issue is and we can walk you through it and see what steps need to be taken. It also sounds like you were probably going through our first level of tech support which might be why they were having you do some very basic steps. Either way, they shouldn't have been rude. That's something we don't want our agents to be.
I already did that. No one has called me yet.
DAVE W4DRA