Ping time up to 3000 ms Slow Speeds (I think we have a problem here NASA.)

  • 1
  • Problem
  • Updated 9 months ago
  • Acknowledged
I am still having problems and have had since the VS2 upgrade. 
I am really VERY disappointed in this new service after upgrading from FREEDOM.

My ping times are as high as 3-4000 ms and speeds less that 10Mbs. It works ok for a few days then back to the same old thing. I have did everything on this end that is possible to do and nothing helps. I was on the phone with tech support tonight and he did several things like rebooting my modem and whatever he can do from Costa Rica.
Photo of DAVE  W4DRA

DAVE W4DRA

  • 150 Posts
  • 30 Reply Likes

Posted 9 months ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3518 Posts
  • 1320 Reply Likes
It should be 700 range. so that is unusually high and may indicate a problem with the dish. Please call us at 855-463-9333 and we'll take a look. 
Photo of Tim Spake

Tim Spake

  • 481 Posts
  • 267 Reply Likes
Speeds less than 10Mbps.......I wish
Try less than 1Mbps most usable times