Ping time up to 3000 ms Slow Speeds (I think we have a problem here NASA.)

  • 1
  • Problem
  • Updated 9 months ago
  • Acknowledged
I am still having problems and have had since the VS2 upgrade. 
I am really VERY disappointed in this new service after upgrading from FREEDOM.

My ping times are as high as 3-4000 ms and speeds less that 10Mbs. It works ok for a few days then back to the same old thing. I have did everything on this end that is possible to do and nothing helps. I was on the phone with tech support tonight and he did several things like rebooting my modem and whatever he can do from Costa Rica.
Photo of DAVE  W4DRA


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Posted 9 months ago

  • 1
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Brad, Viasat Employee

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It should be 700 range. so that is unusually high and may indicate a problem with the dish. Please call us at 855-463-9333 and we'll take a look. 
Photo of Tim Spake

Tim Spake

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Speeds less than 10Mbps.......I wish
Try less than 1Mbps most usable times