Is my ping normal?

  • 1
  • Question
  • Updated 10 months ago
  • Answered
  • (Edited)
What should the PING results be? Here is mine. If it is too slow, how do I fix it?

C:\WINDOWS\system32>cmdMicrosoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping verizon.net

Pinging verizon.net [206.46.232.39] with 32 bytes of data:
Reply from 206.46.232.39: bytes=32 time=649ms TTL=240
Reply from 206.46.232.39: bytes=32 time=686ms TTL=240
Reply from 206.46.232.39: bytes=32 time=643ms TTL=240
Reply from 206.46.232.39: bytes=32 time=676ms TTL=240

Ping statistics for 206.46.232.39:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 643ms, Maximum = 686ms, Average = 663ms
Photo of DSI-Daniel (Authorized Dealer)

DSI-Daniel (Authorized Dealer)

  • 17 Posts
  • 2 Reply Likes
  • unsure

Posted 2 years ago

  • 1
Photo of wm4bama

wm4bama, Champion

  • 331 Posts
  • 220 Reply Likes
Your Ping results look normal...remember, your connection is through a Satellite and a round-trip will take longer than it would via a ground-based ISP..

Anything below 700-750ms is normal..
Photo of Mark Bratcher

Mark Bratcher

  • 5 Posts
  • 0 Reply Likes
But not acceptable in the gaming world anything higher than 300 is aweful. No matter how fast or mbs you have without a low ping it's like climbing a mountain with no rope.
Photo of Dennis Birran

Dennis Birran

  • 3 Posts
  • 0 Reply Likes
The reason ground based is faster is the signal has less distance to travel.  I have Exede for Internet, and Verizon 4G for gaming in WoT Blitz whre my ping is 80-100 ms.  Verizon is slow for Internet.  But even then, the cell towers often buffer your signal so I sometimes don't get credit for kills and hits because of the buffering... which works great for movies but not especially great for games. But that is the best we  can do here in the Great Smoky Mountains... so I live with it.  Yeah, I would give anything for a fiber connection but that is not going to happen in my lifetime...

They could move the Satellites down to only 200 miles out... but they would have a devil of a time keeping them stable...   One day this will all be sorted out through the use of Quantum computers for gaming... then the distance won't matter... I share your pain  :)
Photo of Markgc

Markgc, Champion

  • 331 Posts
  • 91 Reply Likes
Yes it looks ok to me. The ping has a long way to travel and the speed of light is not as fast as we would like !
Photo of Brad

Brad, Viasat Employee

  • 2882 Posts
  • 962 Reply Likes
The replies above are correct. Exede will naturally have a very high ping time. Considering how far that signal goes, it's pretty quick but not quick for some internet activities that rely on a fast ping rate like fps gaming and such
Photo of Mark Bratcher

Mark Bratcher

  • 5 Posts
  • 0 Reply Likes
One more thing I have never been banned in my online gaming experience. Until last night where I was banned from my favorite server because my ping was too high!
That is where I got upset, PING IS ONE OF THE MOST IMPORTANT PARTS OF INTERNET!!!!!!
Photo of Bev

Bev, Champion

  • 3002 Posts
  • 1247 Reply Likes
Mark, I'm afraid the speed of light is the answer, unless you can figure out how to run fiber over 22,000 miles into space and back and, make sure it will never interfere with rocket, planes, helicopters, jets, and other satellites.

Satellite internet is never going to see ping (latency) below 550 to 600 or more at busy times. That is science, the laws of physics PERIOD.

The better question is why are you gaming on Exede when you have DSL? Why do you have Exede if DSL or fiber is available to you?

Exede is a great choice when dial up or, no internet at all are your only other choices but, if lad based, broadband service is available to you, that will be your better choice.
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes

The speed of light is not just a suggestion, its the Law .. Law of Physics.

The satellite is located 22,300 miles up in geosynchronous orbit.

Your signal has to travel from your terminal up to the satellite, then down to the Gateway where it joins the terrestrial internet, from there the response follows the same path back.

We are looking at 22,300 miles X 4

Your ping will be 580 ms at the very minimum.

Short of inventing the warp drive, the speed of light is going to be about the fastest thing around at this point.

 

Photo of Andy Schack

Andy Schack, Champion

  • 461 Posts
  • 336 Reply Likes
What Bev said is dead-on. The law of physics is the law of physics. When we have a potential customer call and inquire about getting Exede AND they say they want to game with it, we simply won't put them in because no matter how many times we tell them the limitations of satellite internet when it comes to gaming, they always call back a few days after the install and act like we never gave them the facts.
We had a lady call the other day and she wanted internet. They had bought a house out in the middle of nowhere, said they had lived in the city for all their life and wanted to experience the country life for a while. Her son does nothing but game and sleep, not sure what % of the day each consumes, so we told her that Exede or Hughes was simply not going to work. She had a fit and said somebody was going to have to do something because her son simply can't go without gaming. Oh well, better stay in the city. She wanted to know if we could "run a cord" out to her house. I've never seen my sister in law laugh out loud like that before. Nope, can't run a cord.
It's very important to do your homework BEFORE you make a purchase or commitment.

Andy
Photo of Bev

Bev, Champion

  • 3002 Posts
  • 1247 Reply Likes
LOL Andy. I know the feeling. I am a gamer, a beta tester for two different game publishers. Fortunately I am not the only satellite internet bound tester for them and, those two companies are gearing games to the high latency. Unfortunately neither offers free PC/MAC games, and, the games of the last few years (since 2004) are not cheap but, they do work, many are MMO, a few have an offline mode as well and, one is even an FPS that actually works for me.

I would be asking those gamer potential customer what games they want to play. If most of their games worked, then go for the sale, if not, advise otherwise. I'd also suggest gamers have a Liberty plan with a free zone, if available to them. One game download can be 50 GB or more, and there are frequent updates of 1-10 GB for most games.
Photo of Joan Vannortwick

Joan Vannortwick

  • 37 Posts
  • 13 Reply Likes

This information is all well and good for customers who are willing to obtain an engineering degree in order to have just average internet service.  I, personally, do not have the time, patience or expertise to research to the level that is required to be an exede customer.  What about people who just want SIMPLE internet service at a fair price........Is that so wrong?!!  

Photo of Brad

Brad, Viasat Employee

  • 2819 Posts
  • 920 Reply Likes
Not in the slightest. But it's very important to know that Satellite internet DOES have limitations compared to other types of internet. Namely data limits and ping rate. Otherwise Satellite internet can be disappointing if you don't have these expectations going in. 
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes

Lets say you were located in Los Angles and you wanted to access a webpage located in New York.

It is 4900 miles each way .. once to request the information and 4900 for the information to be delivered to you.

That is 9800 miles total. The data is going to travel roughly at the speed of light .. 186,000 miles per second.

The entire trip will take about 0.02344 seconds.


A satellite is located in geosynchronous orbit at a height of 22,300 miles.

If you used a satellite connection from LA your signal would have to travel UP to the satellite 22,300 miles and the DOWN to your gateway, another 22,300 miles where it would join the "real internet". The data would travel back to the Gateway then beamed back UP to the satellite and then broadcast back DOWN to your terminal.

That is going to be 22,300 X 4 = 89,200 miles plus terrestrial travel at the same 186,000 miles per second speed. Greater distance, same signal speed equals longer time.


Photo of DSI-Daniel (Authorized Dealer)

DSI-Daniel (Authorized Dealer)

  • 17 Posts
  • 2 Reply Likes
Thanks for all of the replies. They are extremely helpful.

Does anyone know of any possible way to juice the ping rate?
(Edited)
Photo of Steve Frederick

Steve Frederick, Champion

  • 2568 Posts
  • 1581 Reply Likes
DSI-Daniel, the ping rate is what it is, as Gwalk900 states very well above. The only two ways to lower that ping rate is to get a ground based ISP or figure out how to violate the laws of physics. The speed of light is a fixed entity.
Photo of DSI-Daniel (Authorized Dealer)

DSI-Daniel (Authorized Dealer)

  • 17 Posts
  • 2 Reply Likes
When you say, "To violate the laws of physics", what do you mean? I know what the laws of physics are. I might be trying to start something you know nothing about, not referring to something that is illegal or harmful.
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes
He simply meant that your signal cannot travel faster than the speed of light therefore there is no way to reduce your ping while connected to a satellite in geosynchronous orbit.
Photo of Jim

Jim, Champion

  • 542 Posts
  • 278 Reply Likes
If you break the laws of physics you may go to virtual jail.
Photo of Brad

Brad, Viasat Employee

  • 2781 Posts
  • 894 Reply Likes
We'd be setting up settlements on exoplanets by now if we were able to get over that light speed hurdle. 
Photo of Dennis Birran

Dennis Birran

  • 3 Posts
  • 0 Reply Likes
I have seen my ping as low as 600ms early in the morning. But later in the day it becomes erratic and varies from about 650ms to 850 ms. So no WoT Blitz in the afternoon. I would be thrilled to have a stable 600ms ping. That would mean that I would only be a little over on half second behind all the other players... But, apparently, that is not going to happen on satellite. Regardless of all the discussions about speed of light and and distance of the satellite from earth, they are capable reducing the ping below 600ms, considerably lower in fact, and they could make it more stable... but I don't think they will. So I will keep hoping for something better. Verizon hot spot is quick but costs a fortune to run...
Photo of Brad

Brad, Viasat Employee

  • 2781 Posts
  • 894 Reply Likes
the 700ms range is our average as indicated on our page http://www.exede.com/what-to-expect/
Photo of Andy Schack

Andy Schack, Champion

  • 258 Posts
  • 133 Reply Likes
The ping for our area is 728ms.
For those who are having an issue understanding ping rates, think of them as echos....you are standing on the rim of a canyon and you shout, you then hear your voice echo back to you. The time between your initial shout and your hearing its echo is your voice's ping.

Andy
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2473 Posts
  • 1348 Reply Likes
Can't believe all this discussion for something so simple. Whether you like it or not, satellite internet is going to have high PING rates because of all the detailed explanations above. If you don't like it and are having trouble doing certain tasks, such as first person shooter games, you will have to use an alternative internet provider, if you can get one.

Complaining about PING rates on satellite internet will change nothing.
Photo of Dennis Birran

Dennis Birran

  • 3 Posts
  • 0 Reply Likes
LOL... well, we can't  say with any real assurance that it will change nothing...  If enough people want something, complaining about something is how you get people to look at the problem.  It might cause game developers to make sure their games equalize the ping of all players...  apparently my great grandfather was famous for saying that the "automobile is a passing fad."  I believe the future holds great promise... and not just for our ping value, which may become redundant, because no one liked it...   We just got to live long enough to see the problem solved...  :)   Peace!
Photo of wm4bama

wm4bama, Champion

  • 331 Posts
  • 220 Reply Likes
Yes, so simple....he should worry more about his Pong score than his ping....if he plays beer pong long enough he'll forget about his ping...☺☺☺
Photo of Alex

Alex, Viasat Corporate Communications

  • 671 Posts
  • 293 Reply Likes
While it's true that the laws of physics dictate ping, there are some interesting possibilities on the drawing board for low-latency applications like gaming and VPN. ViaSat has been exploring the possibility of augmenting our GEO birds with some MEO birds: https://www.spaceintelreport.com/viasats-dankberg-compares-geo-to-leo-orbit-without-stopping-at-meo/
Photo of Bev

Bev, Champion

  • 2993 Posts
  • 1244 Reply Likes
That is exciting, even if it's a ways off, the possibility of low latency satellite internet does exist and, Viasat is looking at it. If anyone can make it feasible for residential, it's Viasat.