Phone problems

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
my internet is working fine, phone has a dial tone but won't dial out. I tried unplugging and resetting everything but it didn't work. What is wrong with my phone service?
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Litterst

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  • very upset

Posted 3 years ago

  • 1
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Bev, Champion

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Will it not dial ANY number or just not certain numbers? Some countries we cannot call and, others outside the USA do need the correct dialing code before the number.

If you are trying to place a call within the USA, try a different phone. It may be the phone itself and not Excede Voice.
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Litterst

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it will not dial any number with any phone
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Diana, Viasat Employee

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Hi Litterst,  We apologize for the experience you are having, but if you would kindly send us an email to exedelistens@viasat.com with your account number.we would be more then happy to look into this issue for you.   You may also call 855-463-9333 for immediate assistance. Thanks!
(Edited)