Phone not working

  • 2
  • Problem
  • Updated 2 years ago
  • In Progress
It worked at 12:22 pm, it's now 2:02 pm and no dial tone.
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JOYCE DREAS

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  • angry

Posted 3 years ago

  • 2
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Exede Lindsey

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Hello Joyce, please give our Exede Voice Customer Care a call at 855-463-9333 or feel free to send us your account and contact info to exedelistens@viasat.com and we can research your account to see if we can get this problem resolved quickly. Thank you


Please visit this link for  Exede Voice assistance.
TROUBLESHOOTING YOUR EXEDE VOICE SERVICE:
http://viasat.force.com/kb/articles/General/Troubleshooting-your-Exede-Voice-service
(Edited)
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Gregory Davis

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My phone is (was) also not working. After connecting another phone to ths Exede voice interface which also didn't work I powered everything DOWN. After a 5 minute wait I powered everthing UP and now my phone is working?
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JOYCE DREAS

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Thank you Exede Lindsey and Gregory Davis for your responses.  The Troubleshooting link is quite comprehensive and surprisingly loaded with information.  Since I had an important call to make just then, I essentially did what Gregory Davis did by unplugging the modem and the Exede Voice Adapter, plugged the modem in again, then Adapter and it worked.  I was just hoping it didn't change my internet connection, as that was functioning normally.  Everything is working now.
(Edited)
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rozella marshall

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please fix my phone
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Diana, Viasat Employee

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Hello, Rozella, we would love to assist you and get your phone service working. Please send an email to exedelistens@viasat.com with your account and contact information, and the issue you are having with the Exede voice service. Thanks

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