Phone and email doesnt work

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  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
the phone number we was given just comes up as a busy tone. I cant set up email because it doesnt accept the account number  >>>>>>>>> or mac address on modem.
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Katherine Hufendick-Valley

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  • disaooointed

Posted 1 year ago

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Jim, Champion

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If you have another phone to use, call me at 615-449-2992. I think I can help. In the meantime, you should remove your account number from forum as it is public and could cause you problems if it gets into the wrong hands.
(Edited)
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Diana, Viasat Employee

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Hi Katherine, Jim is correct about your account number.  I have removed it.  Here are the instructions to create your email account.  If you have not been able to get the email set up, send an email to exedelistens@viasat.com with your account information.
Here is an article on how to set your email account with additional links regarding the email account.
http://help.exede.net/articles/General/Create-a-new-Exede-net-email-account
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Katherine Hufendick-Valley

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Thank you. I couldn't get it deleted. We got everything fixed for the moment.
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Exede Lindsey

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Glad to hear Katherine, if you need further assistance please give us a call at 866.945.3258