Performance of New unlimited plans

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Can anyone speak to the actual performance of the new unlimited plans, I see the usual claims "up to 30 mbps" but what does one actually get and are you seeing slow downs during peak or any other times ?  I'm also interested in performance while using a pulse secure VPN if any one can speak to that 
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BBwithdrawls

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Posted 8 months ago

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Ryan

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i signed up for the 25mbps unlimited plan and had it installed today ! BUT im only getting 4mbps top speed . and when i call they have no idea why its so slow and now im waiting 24-48 hours for a solution .
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BBwithdrawls

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so you had a new install today , doesn't the installer have to complete the install and you sign off as completed and satisfied ?
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Mr.Anderson

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one would think this.
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VeteranSatUser, Champion

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Once the install is finished, they will run a couple tests and you have to electronically "signoff" on the installation. They are not going to remain for you to run different tests and try things oyt.
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Tommy Sawyer

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I hope you don’t watch videos. The quality will be horrendous. 480p DVD quality looks better. The unlimited plan is a big money grab and lie! The video in not optimized but downgraded to reduce load to the service and stop the bleeding of Exede’s customers. What they have with the unlimited plan, will come back to haunt them, for not being upfront and honest about the service. If you have the freedom 150GB plan, do not fall for the unlimited plan.
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Bev, Champion

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Actually on Unlimited Silver, which is what I chose, videos at 480p look fine on up to a 22 inch screen, beyond that, you probably will want to download the 720 or 1080 video and, watch it later, which you can do on Unlimited plans. Obviously if you have the gold plan, that leaves only 1080 and above for watch later.

Speed wise, over the weekend, with 5 devices all either downloading or streaming at once, my Ethernet connected gaming rig was down to 8Mbps down on tests. With just one device using the connection, I am getting 26 Mbs now and, was down to 22 around 8 PM last night. Upload has held steady at 5Mbps since I changed to this plan on the 13th.
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BBwithdrawls

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thank you , what I'm I'm looking for,  is it consistent?  ,what you describe seems its delivering as promised and as expected  , I see others saying they are down to 1.5 mbps during primetime all the time


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VeteranSatUser, Champion

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How are you downloading video at 720p or 1080p and watching it later? Will the Silver plan even allow It? How does the system know it is download instead of live and your resolution is not reduced?


And thank you Bev for being realistic about 480p for tablets or lower. I concur. On bigger screens HD (i.e. at least 720p which technically isnt HD) is what people will expect.
(Edited)
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Bev, Champion

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Yes, Silver allows it. DTV downloads and records it in HD for later, saves it up to two weeks so you can watch it later. (Yes 1080) It's a file download, just as if you bought a movie on iTunes and downloaded it, you aren't streaming, just downloading.
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VeteranSatUser, Champion

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Okay. That is a little different then than Roku or Nightshift which I think basically take the stream and then record it on your end. If those products are only going to deliver 480p to me, that isn't going to work.
(Edited)
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VeteranSatUser, Champion

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I agree the plans (and hopefully the price) will improve at many locations.

You might say Silver is fine now Bev, but I know you will want to be flying with a plan on the new bird once it is operational :).
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Bev, Champion

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Well of course but, that's a few months away so, Silver beats metered right?
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VeteranSatUser, Champion

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Nah. Give me a 5 hour free zone with no restriction on my HD video for a third of the price Silver would cost me :)
(Edited)
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Rique

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Bev - I was referring to on-demand movies or events, which Dish makes available for a fee. Dish also has plenty of on-demand channels which are included with various packages, for no additional fees. I think Dish is actually a little less expensive than DTV, but that’s not why we’re with Dish. Given providers have specials often, I’m sure either option can be considered to be the best, depending on which special you happen to be considering at the time.

The primary reason we’re with Dish is that we had a very uncomfortable bait-and-switch experience with a DTV promotion once. Had I not thought to independently confirm the offer and had not bad weather delayed the DTV install, we would have been very unhappy with DTV and with our decision. I’ve never considered leaving Dish again. We’re happy with them.

Rique
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Bev, Champion

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Ah yes, the phone call, free premium channel then, you get billed for it a month later, or 3 months later if you've been there long enough. I did that ONCE. learned to say NO after that. DTV has a few On Demand Pay channels, adult, premium movie channels but, we don't watch those, just HBO and, we subscribe to that. Main reason we have DTV is HBO and Sunday Ticket (Football.)
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BBwithdrawls

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I did purchase the playon server software and I occasionally use it , I'm not on satellite now but a t1 which while slow is solid overnight, I usually Que up and entire season and its waiting there in the morning   , I was impressed with it ,it gave you options as to what resolution you wanted to download at , 720, 480 ect , I set it to 720 and the file size was still huge , 1 gb for a 45 min episode ,  the thing that I wasn't pleased with is it doesn't download, but streams on a invisible browser , so it has to record it while it streams it,   an entire season of sons of anarchy was 13+gb whereas I can find it elsewhere the entire season a third of the size and usually 1080 in an mkv file
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Eric Howard

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Im a 10 year IT tech and i am good friends with the owner and head tech of exede now viasat's local install contractor. I am sorry but excede has been caught in several lies and most of their customer service is not in office but home workers with bull**** info. The new modems for the unlimmited are triangular not rectangle, we are not even on the new viasat system yet, unlimmited are still on the single beam old sat sytem with the data pack users. This was confirmed by a call from corperate. The viasat uplink switch will not flip till early january after that you will recieve the new modem. Untill then expect crap service and crap speeds all backed up by customer service saying it is your data useage being slowed durring congestion, it is not, it is the running of unlimmited on a satcom that cant handle it. Once we get viacom you will see 100mbps speeds but plans will only go up to 50mbps. If this all works exede viacom will surpass huesnet, but not sure why they are not telling us the truth or why they sell plans their network can not support durring peak times. Now you know the truth. By the way my family also owns BaysET wireless internet service in pacific missouri, so yes i know all the engineering and tech stats.
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Bradley

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Thanks Eric. Was never a fan of selfies though.
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Old Labs

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Now I'm really confused... just as I had trained my fingers to type Viasat, yet another rebranding apparently (I'm satisfied with my Wildblue/Exede/ViaSat/Viasat/NRTC/Viacom service just to cover all bases).

Furthermore will the new triangular modems be acute, isosceles, right, obtuse, scalene or equilateral? I'm planning some desktop rearrangement in preparation for Viasat-2 and it would be nice to know in advance.  
(Edited)
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Jim16, Champion

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Obtuse, VERY obtuse...
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Old Labs

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Well that limits my options, I'm not sure why Viacom can't simply allow us to specify our own desired shape. I never like one size fits all solutions.
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Jim16, Champion

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Well, Viacom can tell you what movie to watch, but they don't know much about obtuseness.  ( or internet satellites!  don't tell Eric, Craig hasn't latched onto him yet.)  
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Jim16, Champion

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 "Once we get viacom"     (what happened to Viasat?) 
" If this all works exede viacom"    (??)
"data useage being slowed durring congestion, it is not, it is the running of unlimmited on a satcom that cant handle it."          ( isn't that called congestion?) 
"so yes i know all the engineering and tech stats."    ( no, it appears you have no clue)

It also looks like they cover their butt for congestion for their service also.

Service is provide “as-is” and specifying no guarantees of service Bay’s ET High Speed makes no guarantee of thru put to the end user, no guarantee’s of speeds achieved from websites due to the many factors that can affect service, such as the amount of traffic on our and the sites network may be experiencing, environmental conditions that may be limiting the link speed, intentional limitations in place on the servers you are trying to access. Bay’s ET High-Speed, LLC does not offer refunds for periods of lost service and will be held harmless to financial losses, productivity losses and data losses, telephone, and emergency service outages for VoIP Subscribers that may occur as result of any service outages.


(Edited)