People that switched to viasat 2

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  • Question
  • Updated 10 months ago
So our service on viasat 1 has went to complete crap, and I'm seeing ALOT of complaints on this forum. Anyone that recently made the switch, is it any better or the same old crap?

I don't want to get locked into a year contract for no reason if it's not worth it
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Jason York

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Posted 10 months ago

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VeteranSatUser, Champion

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If you can get on a high density spot beam, I think you will like it. Unfortuately, most cant get that. You will also pay a premium for it.
(Edited)
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Jason York

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How do I find out if I can get on a "high density spot beam"?
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Bev, Champion

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Give them a call, see if you can get on a spot beam or not.
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Michael McDowell

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I think if there are any plans available at 50 Mbps or above, that would be on of the HD spot beams.
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VeteranSatUser, Champion

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Bingo.
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deb dour

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I am still waiting for them to come repair my service...their call center is in Mexico & no one I speak to understands English, they are rude.  Don't sign up with them!!!
(Edited)
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Casual Observer

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Ask for the French Call Center... talk about rude and here I thought it was just a myth. They won't even respond if spoken to in anything other than French. Google Translate is your friend. As they ask in Paris:

Pourquoi mon Internet est-il si lent? Où une bibliothèque dispose-t-elle d'un bon WiFi?

C'est le weekend...



(Edited)
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Bob Lexus

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Call a local Dealer
They will know details of their market

If they don't, call another dealer - there are some good ones out there who know their product line very well.
And provide personal service.

Ask them if they offer to troubleshoot their customers issues using their access to eSVT tools.
If they do, you found a good one...
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fmj77

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I have never called Viasat and been routed to a call center in Mexico.
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Casual Observer

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Build that firewall!

You've always been good at following directions... press 1 to continue in  English ;)

But seriously, Viasat did in fact open a Monterrey, Mexico call center circa October 2017. Was even acknowledged here by Alex at one point. It's operated by Teleperformance which has offices worldwide. It was in the Newsletter for Viasat Retailers probably called Newsletter for Exede Retailers at that time.

"For customers, the call center process  is designed to be seamless. That means they won’t know if an agent is working out of a private home in the U.S., or from a call center in Las Vegas or Mexico."

Sometimes process breaks down.

As Viasat goes global wih Viasat-3, probably wont be limited to those three. After all, look at epson printer support... 

¿Por que mi internet es tan lento? ¡Es congestión!


(Edited)
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Brad, Viasat Employee

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Hi Deb 

You can email us at viasatlistens@viasat.com it may take a bit for us to reply (24-48 or so hours) so the phone is still by and far the fastest way to get support. Generally weekends and late nights you may be routed to our external call centers but whomever you get you can get an appointment set up pretty easily. 
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Bob Lexus

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Michael - Our beam 705 is a small beam (high density) and goes up to 30 meg max
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VeteranSatUser, Champion

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A high density beam should deliver at least 50Mbps. 
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Michael McDowell

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I think the original Platinum Plan on VS2 was supposed to be 100Mbps.  I think there were a couple of people on here who managed to snag that plan when it was first offered.  Sadly, I don't think they have been heard from since!!  But that has been a while and my memory ain't what it used to be!  :>)
(Edited)
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VeteranSatUser, Champion

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You are right. There was some Platinum plans out in the wild offering 100Mbps for north of $200
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Michael McDowell

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they are offering in my zip now for $200!!!

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GabeU, Champion

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OMG!!!
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VeteranSatUser, Champion

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Who is going to pay north of $200 for 65 GB of priority data and speeds up to 12Mbps???

So I checked Hughesnet in my area. I can get 100GB of priority data (50 off peak), "unlimited", turn the video resolution downgrader off and get speeds "up to" 25Mbps for $150/month.

These plans offered by Viasat are not even compeitive.

It is like they want to get out if the residential satellite internet market!
(Edited)
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Casual Observer

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It's unlimited data; its gold; I can use up to 12 million bits per second (that's an awful lot of bits - I'll never use that many); it's 720p; you can turn video stream detection off with VPN and best of all it's $50 off for 3 months... what's not to like?
(Edited)
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gm92066

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??? The price during the other 21 months!
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VeteranSatUser, Champion

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Hughesnet gives more and us cheaper ;)
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Casual Observer

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Ya think?
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GabeU, Champion

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So I checked Hughesnet in my area. I can get 100GB of priority data (50 off peak), "unlimited", turn the video resolution downgrader off and get speeds "up to" 25Mbps for $150/month.
The biggest offered in my area now is the one I already have, which is the 20/50 plan.  With Gen4 some people were lucky enough to get the 50/50 plan for $99, and I think some even got it for $89.  It was called the Ultra plan, but it was only available in a few areas.  It's the best plan they've ever offered, IMHO. 
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Casual Observer

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Up to 25 million??? That's an awful lot, I'll never use than many in a second.

Apparently I need to include this... ;)
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VeteranSatUser, Champion

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That would be a good deal.

Just always like to point out the hypocrisy of Viasat's plans and pricing structure.

One person pays x. Two miles east of me one person pays y. And the person paying y has to pay more than the person paying x, and gets a lesser plan.

Do your research. Don't let Viasat extort you. Find out what people in your area pay and look at what other options are available, whether it be Hughesnet, Verizon, or something else.

Viasat may offer the best deal where you live, then again it may not.
(Edited)
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GabeU, Champion

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HughesNet did the same thing with Gen4.  While one person may have been able to get the 50/50 plan for $99, or even $89, ten miles away the same plan may have cost $129, or even $149.  It was very unfair.  

I'm glad that, for the most part, Gen5 eliminated that pricing disparity, though there does still seem to be a bit of difference with the 50/50 plans, with some paying $129 and others $149.  
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gm92066

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It's a 2 year contract, and i'm sure it's not worth it!
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Nathan Hart

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Have been on VS2 since June. It’s wonderful. All bugs seemed to be completely worked out. There is zero slowdown in the evenings. Generally runs 50% faster then what I pay for. Don’t let anyone tell you it’s because my beam is empty. My beam is actually somewhat famous. It was closed down after only being offered for 5 weeks. Perhaps the quickest sellout ever.
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GabeU, Champion

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You appear to be on one of the high density spot beams that get great speeds.  The majority of people can't get that.  
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VeteranSatUser, Champion

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A very small percentage.

High density spot beams are like bigfoot. They supposedly exist, but few have seen it.