People just gripe too much, I love my Exede!

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  • Praise
  • Updated 3 years ago
I changed to the Freedom Plan when it was available. 150 GB is more than enough data for us. We stream every single day, play laptop based games, and fiance has his PS4 onling also. Netflix, Amazon Prime, Hulu, Starz, WWE Network, we subscribe and stream all of those and have plenty of speed. Im very happy with my service and Customer Care has always assisted me when I needed them. My ending conclusion, some people would complain even if they are hung with a new rope. They will have to pry my Freedom Plan from my cold dead hands before I would give it up!
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Michelle Hudson

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  • relaxed

Posted 3 years ago

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Jim16

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This forum was set up by Exede to help customers with issues they are having. Not surprisingly, it has turned into a place to vent.  The vast majority of Exede customers are very happy with this service. Forums like this give the impression that a lot of people are having problems.  It is VERY rare that a person is going to use the internet all day with no problem and then get on this forum to say how great it was.  That doesn't happen.  If everybody hates Exede and is canceling than I seriously doubt they would continue to build and launch hundreds of millions of dollars worth of satellites in the next few months.  All forums like this give the impression that the company is terrible, it's an unfortunate side effect.  Most complaints are from customers who have used all of their data up and expect to still have unlimited fast internet service.  Stay within your data you are paying for or buy more data when you run out, simple.
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Michelle Hudson

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I posted this in the Praise forum, where I thought it should go. And yes, we use our Exede every day, heavily, and problems are very rare. I just thought about being happy with my service and wanting to compliment, after making a plan addition through chat and being satisfied yet again. 
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ggg rt

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I do not get near the speed I was told I was going to get within my data plan and I do not get hardly any speed afterwards to which I was told otherwise by the sales rep ...Period. And that's a fact
(Edited)
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Jere H. Lipps

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Lucky you! The grips out here are genuine and I'd like to know how you find it so wonderful. You'd think that with all that investment the company would be a little bit more concerned. Why is it not?
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Hfcomms

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Some people do gripe too much but as has been noted people seldom come on a service to tell others how well it's performing, they usually come on to complain about one thing or another.  It was the same way on the various Hughesnet forums when I had that service.

The problems is twofold for the most part.  First of all a lot of people don't do due diligence before they sign up for the service.  Do you sign a contract for a vehicle purchase or insurance before you read the fine print?  Some don't and then they find out the hard way they should of.  And a lot of people don't do much if any research before they sign up either.

They get the service thinking that it's going to be just like their broadband cable service in town and then are disappointed when the Satellite Internet is slower, not as responsive due to latency issues and then has a drastically lower data cap then they get with cable or fiber based terrestrial Internet.

I use the analogy many times of looking at your Satellite connection as the water pipe coming into your house.  You can run one or two spigots full force but what happens when you do that and you also run the shower, washing machine and flush the toilet at the same time?  Water pressure goes to nothing.

Same way with the Satellite connection.  If Exede 'opened the spigot' all the way the service would slow down to the point of being unusable.  There is only so much bandwidth on each transponder and each spot beam and everyone shares the resource in an equitable way.  You can get commercial or enterprise Satellite Internet with dedicated bandwidth available on demand but your going to pay close to $1000 a month or more for that privilege. 

It is what it is.  Satellite based Internet is orders of magnitude more expensive with putting the satellites in orbit and the corresponding earth stations and the subsidized dishes and equipment at each end user, ect.  It's a lot better now than it was years ago with the first one way Satellite Internet [dial up upload and satellite download] and it will be much better yet when the new Satellite comes on line for Viasat.  Looking forward to it. 

But as it is Exede performs as expected for the vast majority of it's customers or they wouldn't stay in business very long.  Excede has met or exceeded my expectations in every way but then again I've had a satellite connection for over 10 years so I know what it can do and what it can't.
(Edited)
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ggg rt

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So bottom line is the contract is worded that you might not get anywhere neAr the download speed you thought you would be getting. Regardless of what anyone has told you. You should not complain.That is how it works out for me.
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brella

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I get speeds every night since I signed up for freedom that are less than 1Mbps. I think you would gripe at that.
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Shannon Woodworth Kinder

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I was told that the plan I chose was "virtually unlimited" by more than one sales person. We are so unhappy with satellite.  I had Xfinity for 20 yrs before moving to an area they don't service.  Trying to watch streaming movies is ridiculous and uses a ton of data.  I thought I did my due diligence but you just never know what your getting until you have to use it.  So unhappy, but I'm afraid we're stuck.  I hate it.  If Xfinity came to my area I switch in a heartbeat.
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brella

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If you go to the FAQ section of the freedom plan on their website, you will find other lies about what speeds to expect. There are a ton of people that feel your pain.

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