Paying installer for pole mount?

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My question: We had Viasat installed yesterday. When the installatiin tech came he said we needed a pole mount. I asked if I could just pay Viasat with the same card I used to purchase the service. He said that I had to pay him directly. Does this sound correct? Thanks for any help.
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Thomas Bruce

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Posted 3 months ago

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J&J

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Yes.  The installer had furnish the pole him/herself out of their own pocket.
Priced one of those pipes at Home Depot lately?  About $54 plus concrete mix.
 

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Old Labs (VS1-329-L12FZ)

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Save big $$$... grab the damaged bags ;)
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Oliver

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A pole mount should have been included in the standard install. Some installers charge extra just because it's more work and materials. But if you ordered direct from viasat it's included.
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david, Champion

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No it's not. 
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Old Labs (VS1-329-L12FZ)

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I thought I recalled a recent change to that policy and then this:

https://www.exede.com/satellite-installation/

See the * on Pole Mount there:

* No charge for pole mounts on service ordered directly from Viasat through our toll-free number or online order form. 


(Edited)
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Oliver

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A pole mount is considered standard install in the eyes of Viasat. Viasat pays it's subcontractors the same. It is the subcontractor who is telling the installers to charge more.
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J&J

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@Old Labs

Yup... a guy can learn something new every day.
 
(* No charge for pole mounts on service ordered directly from Viasat through our toll-free number or online order form.)  


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Old Labs (VS1-329-L12FZ)

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Just the same still grab the damaged bags at home depot ;) 
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Diana, Viasat Employee

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Hello Thomas,  A pole mount is included with the installation. The installer may charge for additional work at the time of the installs if it exceeds our standard installation  (longer trench, more cable, fishing cable through walls etc.)
If this is not the case, please send an email to viasatlistens@viasat.com with your account and contact information.

 NOTE: Self Installing dealers are allowed to charge for pole mounts. 
(Edited)
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Andy Schack

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Personally, I charge $49.99 for pole mounts. Two reasons 1) the poles are expensive and have to be delivered via semi, and the cement requires an extra stop by the hardware store. 2) pole mounts are a pain in the butt all the way around. 80% of my service calls are pole mount related.....buried coax gets cut or damaged....dishes get hit....poles get hit....you name it. There are a couple other issues as well....I've seen kids get hurt running into pole mounts while playing in the yard. Also, trenching the coax is a total PAIN. You ask the customer "Is there ANYTHING buried from the pole to the house that I need to know about?" Customer: "Nope, you're good to go" Next thing you know there is water shooting 10 ft in the air. Customer: " Oh yeah, there's a water line I buried 20 yrs ago....forgot all about that. You'd better get heading off to the hardware store and get what you need to fix it...they close in 15 minutes." 
I've hit power lines, irrigation lines, water lines, buried dog fence wires, etc.
And THAT is why most installers charge for pole mounts. 

Andy
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Bev, Champion

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Yep, mine is a pole mount. I'm nice though, when I had it done, I did the trenching. I know what's here and where the tree roots are that would be a problem so, just easier and faster if I do it. My pole has a 4x4 post right next to it, on the only side a lawnmower could run into to protect it. A tree did fall on my dish but, that was because a certain fellow subscriber (and my stepson) refused to listen when I told him to tie the tree off to the fence before cutting it down so that it wouldn't hit the satellite dishes.
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Dan White

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My installer said he would give the pole if I dug the hole and cemented it in, so I did.