You should see priority speed outside of the peak hours. If you are seeing that speed now (morning) we'll want to look at it. Could you either call us at 855-463-9333 or email firstname.lastname@example.org?
it has to do with prioritize data if you are on a congested beam your speed will be slowed down after 150 gb I have gone over to like 165 gb my speed Iiimaintains 8 to 10 mbs cause I am not on a congested beam.
Knock on wood, my WiFi modem is fine. Actually it’s a step up from what I was using. I think there must be a difference between older WiFi modems and the new ones (never had the older ones as it wasn’t available where I live for whatever reason).