passwords and data usage

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I seem to be using a lot of data I don't play games or do much you tube stuff. Mainly check email and read stuff on twitter. since the 28 th of oct. I have used 10.5 gb not sure on what oh well I will never know because wildblue cant tell me.I have called 3 times now for password info and was given new temporary password 3 times and right after hanging up with wildblue I could not use the new password what gives. How am I going to check my usage when I cant access my account. I am looking for a new provider im getting tired of this I know this wll get me nowhere but at least I got to vent it out

Danny Hulsey

3 Posts
0 Reply Likes
pissed off

Posted 5 years ago

5 years ago

ExedeKarmin

384 Posts
40 Reply Likes

Hi Danny,

We need to figure out what is going on. You definitely need access to your online account in order to manage it. Please send me an email to exedelistens@viasat.com with your account and contact information. I am here to help!

5 years ago

Betty Barker

6 Posts
1 Reply Like

I can't check mine either..smh I just quit trying.

5 years ago

Exede Kimberly

879 Posts
202 Reply Likes

Hey Betty, you are more than welcome to send in an email as well. (:

3 years ago

William Short

0 Posts
0 Reply Likes

I am having the same problem. The temporary passwords given to me do not work to get to my Excede/Wild Blue account...what now?

3 years ago

Bev, Champion

3287 Posts
1463 Reply Likes

First, lets clear those browsers. CCleaner will do that for you, it's free to use. https://www.piriform.com/ccleaner

Now, with a clean browser, try to log in again. If that does not work, try a different browser. I know there are some log in issues going on right now but, usually reloading the page a few times gets you in. If you try 3 different browsers and, still cannot log in, send and email with your account information to exedelistens@viast.com.

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