Send a message to firstname.lastname@example.org with your account number and a phone number so they can reach you, along with which password you are looking for. The moderators will get with you and take care of this.
We are actually seeing some cases with the password not restoring related to our switch from Google to Zimbra as our email platform. We do have a specialized team that's handling this right now. You can reach them via our main line at 855-463-9333