Parental controls blocking devices all the time

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  • Problem
  • Updated 10 months ago
The parental controls on my Exede modem with built in router is blocking devices at all times when enabled instead of on a schedule as chosen in the settings.
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Elaina O'Rourke

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Posted 10 months ago

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Bev, Champion

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Double check your settings and the identifiers of the devices you want to block. If you are 100% certain everything is correct, call customer care at 855-463-9333 and, make sure you have one or more of the erroneously blocked devices handy during the call as well as a device that can access your router settings on the Viasat modem/router.