Painfully slow speeds all the time

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  • Updated 9 months ago
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  • (Edited)
I'm not even close to my data limit and this is what I deal with daily. Literally everyday. Wired or wireless. Feel like I'm paying 120 bucks a month for dial up. I'm on the 25Mbps plan. Somethings got to give. So close to just saying to h*ll with it and canceling my service. Been with Viasat almost a year now and they dont seem to care or want to do anything about it. My beam (middle-south Iowa) is so congested, its unreal. The 2nd satellite was supposed to take some of the load. Well apparently that's a d*mn joke. I'd switch over to the second satellite but I refuse to sign another 2 year contract(I'd be willing to re-sign for the rest of my 2 year contract). Trying to watch Netflix is a joke. The quality sucks so bad it looks like I'm watching a VHS tape on a tube TV. I've tried to be patient and understanding but everyday that this goes on like this, I just get more frustrated. Nothing left to do but cancel my service and get back with DirecTV I suppose.
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Ethan F

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Posted 9 months ago

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Ron Frank

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I feel your pain!  5+ years of watching it go down hill  Waiting YEARS  for the almighty Viasat 2 to go into service "and solve everything" only to find now there will be little to no improvement in my area.  I am sick of paying DirecTV $100+ a month to watch the same stinking shows over and over all day, but my "internet" prevents me from streaming.   You complain about video .... During "peak" hours I sit here waiting for a simple web page to load!  "High speed internet"  WHAT A JOKE!
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Ethan F

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No where does it say viasat shouldn't be used for streaming. I'm not going to use playon. A: it costs more money, and B: it's super inconvenient. If I want to set down and watch something on Netflix, hulu, ect... I should absolutely be able to anytime! I have no problem with this technology(satellite internet). I know it has its pros and cons. That's not at all what I am complaining about. I'm complaining about how viasat knows they've oversold their service in my area and they won't do a damn thing about it except hold out their hands for my $120 a month. Ya know I'd even be perfectly fine if all I got all the time was 4-5mbps download speeds. I dont expect the full 25mbps. But to always be getting under 1mbps is scandalous. And IT PIS*SES ME OFF!
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david lightsey

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When u say watch in high def ,do you mean  above the 480 limit or just a clear uninterrupted 480
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VeteranSatUser, Champion

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Streaming during primetime on congested beams just isnt possible or practical all the time.

They other night I got as low as 150kbps. It is hard to even browse at that level.

Does their marketing and advertising indicate reality? No. What companies do?
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VeteranSatUser, Champion

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When I say HD, I mean 1080p. This is possible using PlayOn Cloud, regardless of what plan you have with Viasat.
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Old Labs (VS1-329-L12FZ)

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PlayOn Cloud records on PlayOn Cloud servers not on you device. It's capable of recording in up to 720p (considered to be HD, sometimes called standard HD or HD Ready). Once the recording is complete, you receive an email saying it has complete and then are able to download at your leisure the mp4 file for playing on your device. Since you download the video, there's no streaming involved and no buffering to the extent that it pauses playback. Viasats speeds will only impact the amount of time take to download the mp4 file before playing.

See https://www.playon.tv/cloud and the PlayOn Cloud FAQs in particular. 

(Edited)
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yourguytim

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Hey VetSat,
“Streaming during primetime on congested beams just isnt possible or practical all the time.”
They never advertised that.
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Ron Frank

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"Satellite internet was not designed for streaming or to replace your TV service."  No, maybe not "designed" as such, but it is sold to unsuspecting customers as "high speed internet" with ads (propaganda) that it can do anything DSL can do, DSL can stream! 

The LAST person I "recommended" Viasat to gave me an earful!  They cancelled their service the first week and fought to get their money back.  The "salesman" insisted they would have "NO PROBLEM" streaming and their teen son would be able to do online gaming, also with "NO PROBLEM"  Within 3 days their data was gone, and in "restriction" speeds here are so painfully slow the "internet" is practically useless.  They now have Hughesnet which they say is just as disappointing, BUT AT LEAST THEY WERENT LIED TO!

I am so sick of the disclaimers, double talk, technicalities, and LIES!  Regardless of "data" what it all boils down to is we are paying an "internet service provider" for "high speed internet access" and when the day is done, and our bill is paid ... we are NOT getting what we are paying for!


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GabeU, Champion

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Just like any other product or service, various ads and salespeople are there to sell a product.  They do the job of a salesperson.  Salespeople are not there to be brutally honest.  They're there to sell a product.   

One should ALWAYS research a product or service before purchasing such, ESPECIALLY when that product or service comes with a contract.  Unfortunately, far too few do, and then they find out the hard way what is said in that contract. 

With this said, salespeople should NEVER flat out lie, and when they do there should be repercussions.  However, there is a fine line between lying and saying things that sell a product that aren't, in fact, untrue.  Unfortunately, the two things are often conflated.  There are certain key words or phrases that should never be said in specific contexts, and others that are said, but are often misinterpreted.  

The above isn't said with regard to any specific instance, but when purchasing a product or service, overall.  As Sy Syms used to say in his TV ads, "An educated consumer is our best customer."  
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fmj77

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Got news for you Ron. DSL has lots of problems as well. My work has a DSL connection and there are times when it slows to a crawl and hardly anything loads properly due to congestion.
(Edited)
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yourguytim

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Ron, yep your right. When people switch to Viasat in rural areas and they see high speed they get jumpy. ‘High speed’ should be able to load and stream a video, that’s what high speed is.

Hey fmj77, everybody knows that dsl can get buggy but it’s pretty damn good. Everything has peoblems. At your work you probably got 20 people on it. Some dsl can be as fat as 70mbps or 3mbps depending on range of its substation. They usually don’t greedily throttle on their customers either.

At least dsl is way more reliable for home internet than viacrap.

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