Paid Bill - Account Suspended Anyway

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  • Updated 4 years ago
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Credit Card got replaced with new one. Got call from Excede about needing payment. Called them back, gave them card, told that payment went through, all is well. Days later find internet is slow and account suspended. Try to pay by phone but can't get thru automated voice guy to pay. Offices closed. Finally get thru to website via smart phone to find old payment info still in there. So update info, pay bill but it still take 24 hours for payment to show up.
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Douglas Messier

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  • like you people are incompetent idiots

Posted 4 years ago

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Steve Frederick, Champion

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Douglas, you can change your payment information, like updating credit card information, on line by going to the Exede Portal at https://my.exede.net/  signing on and then go to Manage My Account. This is the same Portal you go to to check your usage.
(Edited)
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Douglas Messier

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I know. That's what I did last night. I made the mistake of talking to an actual person the first time as they recommendd. Big mistake
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Steve Frederick, Champion

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The CSD at Exede leaves a lot to be desired, many are poorly trained, incompetent, and seem to have no real desire to help a customer out. There are a few who do a great job, but it is an area that Exede needs to step to the plate and correct.
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Exede Kimberly

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Douglas, sorry for the trouble you've had with your billing. If you send me an email to exedelistens@viasat.com, I can make sure everything is updated on our end for you and that your account is in "active" status. Thanks.
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LesT

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It seems billing is all automated...controlled by computers.

Do forgive the novella.

I know none of you will care to hear anything about me, however; I am 60 yrs young. :)  I am disabled with ongoing health issues.  My only income is disability and not much at that.

Recently I had a medical emergency which put my ability to paying all of my bills in jeopardy.

After speaking with Exede billing to request my account by held over until the 3rd of the month, where I would then pay the outstanding amount, with a promise to make an additional payment of the monthly charge.  I was denied.

According to what Destiny (the rep name) said, my account will be suspended on or around the 28th.  That is 3-5 days prior to when I will be able to make payment. How hard would it hit the bottom line of this company to give me an additional 5 days after the 28th?

I know that computers cannot discriminate against senior citizens or the disabled, but I also know people can override automated systems in some circumstances.

It is obvious, Exede, ViaSat, Dish....whoever is in charge here does not care about a lot of things that are going on with our accounts, or with problems that may arise.

I cannot prove discrimination, however I can prove dispassionate and incomprehensible denial of common sense and practicality.

They will probably remove this post as soon as they see it, so I do hope others get the chance to read it before they do.

Just wanted to say it since Exede will not allow me any concessions.
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Exede Kimberly

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Thank you for taking the time to email me about this issue. (:

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