Over usage !

  • 5
  • Problem
  • Updated 3 years ago
  • Acknowledged
So I checked my data usage from the last 30 days (18.13) exede says I used 18 gb in 14 days ! I call BS! This happens all the time and is really starting to get old !
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Bill Perry

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Posted 3 years ago

  • 5
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Gwalk900, Champion

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In what manner did you check your usage?

Depending on the "shape" of your Network there are potentially many usage paths.

As an example, my Router has a number of optional internal services that can be enabled. Those services, if enabled, can use considerable data and it would not show up at any of the normal "measuring points" because it IS at the router level .. just in front of the Modem.

Further, Router settings and security will enter into the 'usage path equation':

>Is WPS disabled? (has know vulnerabilities)<

>Are ALL Guest Accounts disabled?<

>Has the Routers GUI's access username and password been changed from the default and only known to a single designated user?<

>Have ALL wireless frequencies (2.4GHZ or 2.4/5.0 GHZ or 2.4/5.0 + secondary 5.0 depending on Router) ALL have had wireless encryption enabled to at least the level of WPA2-PSK [AES]?<

>Has the Router had its firmware manually updated the latest release?< (this is particularly important in certain Netgear, Linksys and Cisco brands that have has known vulnerabilities<

>What is the 'character" of your usage download/upload ratio?<

Some changes have been introduced in both software and drivers over the last few months.

AVG Antivirus now collects and 'shares' data with its publisher. (read increased upload)

Some Nvidia video card/chip drivers now also collect and share user data. (more upload)

Win10 (unless on a declared wireless connection will not only auto-update but will also collect and share "telemetry" with Microsoft. This will result in massive download and upload activity.

Currently there is a Update Roll-Up ( KB4015217) that not only is very large but for many users is starting/stopping/restarting. In addition to that there is now being rolled out the Creators Build version of Win10 and that will be a very large update as it is a complete OS rewrite.

There are numerous places for data to 'leak" and few users have a true and accurate picture of all of the potential connection paths.

It seems it is easier to just accuse their ISP of stealing data.

 

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Bill Perry

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gathered data from network and internet settings, data usage, usage details



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Jim16

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" I see praises now and then, but the complaints phenomenally outweigh these minimal praises!" 
You mean this forum that was created for people to air their complaints has more complaints?  Shocking!
(Edited)
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Deku (The #1 Hero Data Saver), Champion

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ikr??? but yet what my ma and i was talking about a few weeks ago... is that the person is using ALL of the data THEN complains about it like saying oh my data is eaten up blah blah blah... SO!!! my ma and i came to a conculsion that THEY are using there OWN data... BUT!!! yet they tend to complain about it and say they want a discount onto there internet bill and so on... BUT ALSO!!! they WANT to get free gbs also... so they WONT have to pay so much for the internet bill that THEY are complaining about there data usage. which is ACTUALLY themselves who is using it THEN complain -.- idk... imma just saying THAT could be possible :/
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GabeU, Champion

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It's basically human nature.  People are much more likely to voice their disappointment when something isn't to their satisfaction than they are to voice their praise when it is.  If someone is having a perceived problem, their chances of saying so, or complaining, are good, yet when something is perceived to be working the way it should and they are fine with it or don't even think about it, chances are they aren't going to create a praise post.  
 
If there weren't a lot more complaint posts than praise posts I would actually start to think the forum was "fixed."  
 
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Deku (The #1 Hero Data Saver), Champion

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oh i see now ok ok ok ok :3 thanks for the tip!!! also yeah i can understand that complaning is a good thing :3 THANK YOU FOR THE TIP!!! :3 much appreciated it :3 (OMFG!!! I SPELLED appreciated RIGHT!!! :D without getting red underneath it :D YAY!!! :3 )
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GabeU, Champion

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Tirzy,

Actually, I was responding to Jim16, but I do agree with your assessment that if the data was used it's almost assured that the customer actually used it, whether they know it or not, and whether they want to believe it or not.  And it's those that absolutely will not accept that that could be true that demand some type of discount and/or a replacement of their data.  

I have the competition, but I see those types of complaints on their boards all the time, too.  So and so is stealing my data!  No, they aren't.  LOL.  I have yet to see, at least in my time on the boards, a legitimate instance of data being depleted that wasn't being used by the user's system in some way.  And those of use who have been around long enough tend to know the most common culprits, whereas the users in question may not.   
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Deku (The #1 Hero Data Saver), Champion

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oh i see now ok ok ok ok :3 thank you for clearing that up!!! also yeah i totally agree with ya on that one also actually on both of them :3 thank you!!!