OVER CHARGING

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
  • (Edited)
<Removed image, sensitive account information>
Photo of Cheryl Ellis/Joan Ellis

Cheryl Ellis/Joan Ellis

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  • confused and frustrated

Posted 4 months ago

  • 1
Photo of GabeU

GabeU, Champion

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Did you call them to ask them what happened?  
Photo of Cheryl Ellis/Joan Ellis

Cheryl Ellis/Joan Ellis

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No, I talked to them thru easy chat. (Messenger) The agent said was no charges like that was on my account. Ummmm.... ok so what's this damn email for? Am I reading it wrong or am I blind. I haven't called and agent , I'm going too. That's B.S
Photo of Terry Hill

Terry Hill

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Dang that is a hefty bill for sure ouch. The bottom text tho lol  I'm sure there haapy to have you!
(Edited)
Photo of Cheryl Ellis/Joan Ellis

Cheryl Ellis/Joan Ellis

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I bet when the got almost $500 it says.
Photo of Casual Observer

Casual Observer

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I would consider the possibility that you've been scammed or about to be... maybe by Viasat and maybe not. Never trust an email especially when a chat agent denies knowledge of the charges. What does you're account page say? What does your credit card company say?
(Edited)
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VeteranSatUser, Champion

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Perhaps they contacted Epson printer support in India!
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Casual Observer

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What gave me away, the inadvertent use of you're rather than your? I didn't have time to turn the questions into links...

Regardless, for me that email posted just doesn't pass the sniff test for now...
(Edited)
Photo of Cheryl Ellis/Joan Ellis

Cheryl Ellis/Joan Ellis

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I only spoke with someone online
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Brad, Viasat Employee

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See replies below. You're OK. Appears to be a error
Photo of Cheryl Ellis/Joan Ellis

Cheryl Ellis/Joan Ellis

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Thank u so much Brad. Thankful it was just an error.
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Stephen Rice, Champion

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What plan are you on and how much data have you used for your current billing cycle?
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VeteranSatUser, Champion

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Being that the plan name is right there on the alleged bill, that question has already been answered.

Why don't you go back to posting your annoying speed tests! Then that will bring out the Verizon mifi users posting their speed tests. Then somebody will post a history lesson with irrelevant material and the next thing you know we will have tractor pics.
(Edited)
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Stephen Rice, Champion

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It’s pretty much been agreeded that she received a fraudulent message that was not from Viasat. That being said, we really don’t know if she is on Unlimited Bronze or not.
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Bev, Champion

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That ins't like any billing email I've ever seen from Viasat. What does your account management page say your bill is?

I suspect that's a scam email so, please forward the entire email to viasatlistens@viasat.com so that they can get it over to the right people and get it stopped.
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Casual Observer

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Who's JOAN and why is she calling herself Cheryl here?
Photo of Cheryl Ellis/Joan Ellis

Cheryl Ellis/Joan Ellis

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Joan is my mother. The account is in her name, but she's not very familiar with email & such. Does that answer ur question.?
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Brad, Viasat Employee

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This doesn't appear to look like a billing notice by us. We can do a deep dive if you email viasatlistens@viasat.com and we'll make sure all is safe and accurate. 

Just for safety I did remove the image as it contains and account number
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Brad, Viasat Employee

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Update: I was able to pull up an account on the image and found NO indication of you owing or being charged that. It appears to be an error. Rest easy Cheryl. 
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Brad, Viasat Employee

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Don't forget putting it in a stew Vet!
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Brad, Viasat Employee

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@Gabe haha I missed that comment (removed). If I *DID* live in India I guess I'd have some pretty bomb Tikka Masala but I can make it just fine in Colorado so I'll gladly settle.
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VeteranSatUser, Champion

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If the bill was legit, I hope it wasnt a monthly bill of almost $500.
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Stephen Rice, Champion

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I’m making cheesy potatoes in the rice cooker when I get home.
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Bev, Champion

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That potato post was good LOL I think twice baked sounds good tonight. (Glad said post was removed, wouldn't have posted my comment had I thought it would last more than an hour XD)

@Brad  I want your recipe - I love Tikka Masala just haven't found the perfect recipe yet. I do better with tree rat in gravy (braised squirrel)  or chicken, rabbit, quail, whatever at least semi white meat you might have on hand.