I recently had a house put on my property and needed to move my satellite. I talked to the representative and since I was on the easy care plan I could get it done for free. With any special equipment costing extra. The installer came out did what he needed to do and was professional about the installation. The problem is that when I was billed they billed me for installation cost of 200 dollars. I talked with customer support and they agreed to pay back the 200 dollars but it would take 7 to 14 business days. So here is my grips. One we have bills coming out and when you get 200 dollars more taken out it causes problems with other bills. Two why should I have to wait 7 to 14 business days when it only took you one to remove it from my account. Finally three this all could have been avoided if you actually show my next bill before you billed me. I checked the day of the billing and it didn't show up till after your company billed me.