Outside dish

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  • Problem
  • Updated 3 months ago
  • In Progress

My outside dish is making a constant loud buzzing, has anyone had this issue? How did you resolve it if so?
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Staci

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Posted 3 months ago

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Michael McDowell

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Have you tried power cycling your modem?
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Staci

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I am not very tech savvy, how do you do that?
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Michael McDowell

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Just unplug the Viasat modem for a couple of minutes.  Don't know if that will help but that is usually the first thing to try!
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VeteranSatUser, Champion

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Could be the tria going bad. Could be some moisture causing a short. Monitoring it after unplugging it for awhile and see if it continues.
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Staci

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I will give this a try, thanks!
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Diana, Viasat Employee

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Hi Staci,  see instructions below.
REBOOT MODEM COMPUTER ROUTER
1) Power-down the computer connected to your modem.
2) Power-down the router (unplug it). 
3) Power-down the modem (unplug it). Wait 2 minutes
4) If you have an Ethernet cable connecting your computer to the modem, disconnect it. 
5) Make sure the Ethernet cable from the router is plugged into the back of the modem
 *Note: Wireless routers do not require a cable connection to the computers they support. 
6) Plug in the modem.
7) Wait until all LED lights on the modem are solid 
8) Power-up the router. 
9) Power up your computer

If you are still experiencing slow speeds, call 855-463-9333 for technical support
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Staci

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It appears to have worked, thank you all
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Michael McDowell

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Happy to help!
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Diana, Viasat Employee

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Thanks for letting us know and I'm glad it worked for you!
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Stephen Rice, Champion

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Just out of curiousity, how would restarting a computer resolve this sort of issue?

Power cycling the modem makes sense but restarting a computer doesn’t.
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Steve Frederick-VS1/Beam314, Champion

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They always tell people to go through the whole list of devices connected to the network. I have never done all that in the 11 years I have had Wildblue/Exede/Viasat, I just recycle the modem. Their way certainly will work, but I think it is overkill.
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Michael McDowell

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I had an instance once, when I had a SB2 modem with an external adapter for Exede Voice, where it mattered what order things in the system were restarted.  It was tricky because the only phone service I had at the cabin was Exede Voice!  Once the system was restarted in the proper sequence, everything worked properly.
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GabeU, Champion

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Just out of curiousity, how would restarting a computer resolve this sort of issue? 
It wouldn't, but by following that process it ensures that everything is starting off fresh.  Dumping things like old DNS entries, ending processes that may not need to be running at that point, etc.  The longer a computer is on, the more bogged down it can get.  Is it necessary?  Probably not, but it certainly doesn't hurt, and it can only make things faster.  The LAN cable thing, though... don't know about that one.