Got an update yet on the outage? I know there is one because I am an incident manager and there is no way there is not an update on an outage the long. Please get an update other than no update and do kit make up something like one hour I was told at 730AM this morning.
Sure there is, "It's out, we are working on it, we will notify you when it's fixed." End of update and, you won't hear again until it's fixed, be that an hour, a week, a month. That's pretty normal for a lot of things.
I'm sure it's either a gateway outage or maintenance, either way I don't think the phone reps get info beyond knowing it's out and being worked on, or it's weather and, that's that, just have to wait.
Is there a problem or is Maintenance going on? The modem keeps hunting for a signal and goes through its start up process. I have done the standard switch off and on process still no success. Please advise. I work from home and need the off hours to download files.