Outage in Hawkins County TN. We have an outage with clear skys, other satellite service is up and running. Exede is down

  • 2
  • Problem
  • Updated 5 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

For the last hour we have had one blinking light on the modem. We unplugged the modem and router, and plugged it back in, still out. No service. We have clear blue skies, and our other separate satellite I have for work is up and running.
Photo of Vincent DeHart

Vincent DeHart

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 2
Photo of JEP


  • 987 Posts
  • 718 Reply Likes
You probably mean you have one light on solid (the top one) and one blinking light (the 2nd from the top).  That means your modem is not seeing the satellite.  Could be a number of things assuming you have clear skies south of you and a good line of sight (no tree limbs grown in the way).  Dish alignment error, bad TRIA, bad coax, bad modem.  If it doesn't clear up on its own by tomorrow, you will likely need a service call. 
Photo of HMC1940


  • 605 Posts
  • 253 Reply Likes
That happen to me a while back. Beautiful day in my neighborhood. But couldn't get online all had was power light. Everything had been working. Called Exede and they told me bad storm at think it was gateway and was effecting the signal. Sure enough next day everything was okay. This was later in day so had turned off computer.
Photo of Brad

Brad, Viasat Employee

  • 3563 Posts
  • 1340 Reply Likes
Hello Vincent,

If you haven't done so already or if you haven't already called in to our support line, could you email us at exedelistens@viasat.com? Please include your account information or your phone number tied to your account. Like JEP suggested, there's likely a connectivity issue which could be internal (modem) or external (outside) we can take a look and see what's going on and assist you.

This conversation is no longer open for comments or replies.