Outage in Hawkins County TN. We have an outage with clear skys, other satellite service is up and running. Exede is down

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  • Updated 3 years ago
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For the last hour we have had one blinking light on the modem. We unplugged the modem and router, and plugged it back in, still out. No service. We have clear blue skies, and our other separate satellite I have for work is up and running.
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Vincent DeHart

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  • frustrated

Posted 3 years ago

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JEP

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You probably mean you have one light on solid (the top one) and one blinking light (the 2nd from the top).  That means your modem is not seeing the satellite.  Could be a number of things assuming you have clear skies south of you and a good line of sight (no tree limbs grown in the way).  Dish alignment error, bad TRIA, bad coax, bad modem.  If it doesn't clear up on its own by tomorrow, you will likely need a service call. 
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HMC1940

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That happen to me a while back. Beautiful day in my neighborhood. But couldn't get online all had was power light. Everything had been working. Called Exede and they told me bad storm at think it was gateway and was effecting the signal. Sure enough next day everything was okay. This was later in day so had turned off computer.
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Brad, Viasat Employee

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Hello Vincent,

If you haven't done so already or if you haven't already called in to our support line, could you email us at exedelistens@viasat.com? Please include your account information or your phone number tied to your account. Like JEP suggested, there's likely a connectivity issue which could be internal (modem) or external (outside) we can take a look and see what's going on and assist you.

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