outage and data usage

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Data usage JUMPED after an outage this morning.
Service dropped this morning about 08:30 EST, lost the bottom 3 light's on the modem (this happened once last week also) , did all the usual stuff, power cycled the modem and router and restarted the computer.
NO JOY !
Finally called "Tech Support" , after going through all the voice prompt's and finally getting a live body on line AND having to go through the BS of her reading her script and assuring her I had already RE-CYCLED everything she finally answered my question "ARE YOU HAVING AN OUTAGE ?".
The lady put me on hold for 3 minutes and when she came back on was determined to tell me all about their new e-mail service, AFTER explaining to her that I wasn't interested and that the e-mail did me no good if I didn't have a connection in the first place, she finally told me that there was an "OUTAGE" and I should be back on in about an hour.

NOW, the interesting part:
Before the "OUTAGE" I had checked the monthly usage, it was at 10.4 which I think is a bit high considering that we had not changed anything in the way we use the service, checked again just before I started this post and it's JUMPED to 14.4 GB of the 15 GB plan----WHY ?

I noticed the same thing happening last week after another "outage" around noon time but did not think much of it until now.
I have checked our computers and can find no trace of them doing any UN-scheduled up-dates or anything else out of the usual routine.

Anyone else have this happen ?
Photo of Prfgadget

Prfgadget

  • 25 Posts
  • 9 Reply Likes
  • More than a bit confused !

Posted 3 years ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2217 Posts
  • 417 Reply Likes
Hi Pfgadget, We’d like to check that out. That was a significant jump. Please
send your account and contact information to exedelistens@viasat.com.
Photo of Prfgadget

Prfgadget

  • 25 Posts
  • 9 Reply Likes
Diana:
I called "customer service" , after digging around a bit (about 30 minutes) they had no clue either but did see where the outage's happened AND where the data usage jumped right after.
They were passing the info along to "engineering" .
They also added 3 GB to get us through to the next cycle after seeing that we rarely use even 10 GB a month.

The one thought offered was that "Microsoft" might have been playing catch-up on an update somehow (I can believe this possibility) although I have all updates set to manual .

This incident just reinforces the need for a real time "DATA USAGE METER" for end users .
Photo of Craig Cline

Craig Cline

  • 11 Posts
  • 3 Reply Likes

I had this happen to me on November 7th.  3 gigs used up in 2 hours and I wasn't doing anything out of the ordinary.

I did track it down.  I have Networx data usage meter installed on my home computer and after digging around on it I found the hourly usage meter.  I then checked applications and the culprit was listed:

"Host Process for Windows Services"  3.3 G's in 2 hours. That's where the good news ends because despite a good deal of googling I couldn't find out what that meant.

I ran Roguekiller just in case but got nothing.

If any experts at Exede have an answer I'd love to hear it.

btw I highly recommend using the networx data usage meter (free download).  Its best features are the hourly usage meter and the applications feature that shows you what programs used your data.


Craig


Photo of Craig Cline

Craig Cline

  • 11 Posts
  • 3 Reply Likes
I have windows 7 and my updates are supposed to occur during the free zone.
Photo of Craig Cline

Craig Cline

  • 11 Posts
  • 3 Reply Likes
oh, btw, if any of you don't know it already there is a data saver addon for Chrome that cuts your bandwidth usage by 15 or 20%.  at least that's what its meter says.
Photo of Old Labs

Old Labs

  • 3716 Posts
  • 3741 Reply Likes
If by that you mean you've got Windows Update configured as:



that only controls when they are installed not downloaded. Downloads will occur at any time. It's a common misconception that this schedules downloads for the specified time bu it doesn't and the dopwnloads are any time at Windows discretion (or indiscretion as the case may be).

The best option for those of us on Exede (with the free zone)

You'll receive notifications when updates are available and can then manually download and install during the free zone (or at a time of your choosing when you have excess data to burn).

P.S. There was a short period of time a few weeks ago where the Windows 10 Upgrade was erroneously marked as an "important update" - chances are that is what nailed you on usage with the first setting in place.     
(Edited)
Photo of Prfgadget

Prfgadget

  • 25 Posts
  • 9 Reply Likes
Tnx "OLD LABS" , seems to be quite typical of "MICROSHAFT" to do what they want WHEN they want with little or no regard for the end user.

I did check to make sure, and this is the setting I do have (unless of course there is a way around it that I haven't heard of yet).
 
Photo of Old Labs

Old Labs

  • 3716 Posts
  • 3741 Reply Likes
Actually I was replying to Craig above on the settings once he suggested his updates were supposed to occur during the free zone. In your case, I'd suggest seeing if KB3035583 is installed and uninstall if needed.

In my case it reminded me to check again and sure enough Windows Update reinstalled it on October 15 (despite my having uninstalled and hidden it previously) - guess I dodged a bullet or a cannonball in this case because it's been a loose cannon since being released into the wild.   

     
(Edited)
Photo of Prfgadget

Prfgadget

  • 25 Posts
  • 9 Reply Likes
Now this is interesting (to me at least):
1 day into the new billing / data cycle and we seem to have used 1Gb already !
Actual usage is quite questionable though , main computer is off line for a HD update , my laptop is on line as a wireless connection and has spent most of yesterday and till about 05:00 this morning shut down due to my  working out side.
Wife's laptop does not get turned on till about noon at the earliest  and is shut off in between sessions, granted she has been doing some online shopping for Christmas but I don't see even that using much data.

My usage consists of checking e-mail and about 4 other site's that in the past have not shown high data flow and I have seen no "Updates" come in .

GO FIGURE !
Photo of Old Labs

Old Labs

  • 3716 Posts
  • 3741 Reply Likes
First, contact customer care at 855-463-9333 or send an email to exedelistens@viasat.com (include your account and contact information in the email but do not post the information here since this is a public forum). Alternately if you have a good working relationship with your local installer, he/she may also be able to provide some assistance.

With all of approaches, some remote trouble shooting with the eSVT Job Aid on their end can determine whether you have an equipment issue while at the same time providing a glimpse into the general types of activities that may be affecting your data usage.

If not attributable to a Exede/ViaSat related issue, the generalized breakdowns by type of activity can provide a starting point in determining where your usage may be going; however, most will find them too generalized in locating the exact activities causing excessive data usage. While pointing you at the right haystack, finding the needle in that haystack can be challenging at best.

For that, you'll need to install a fairly robust traffic monitoring application which yields more insight into your usage details. Availability of these varies by operating system and/or devices. Naturally, installing one now won't give you any insight into past activities but is useful going forward.

If by chance you're using Windows, one of the newer ones available for free is GlassWire at:

https://www.glasswire.com/

I have no specific recommendations for other environments but other recommendations for Windows can be found at:

http://www.hongkiat.com/blog/monitor-internet-usage/


Although very robust, GlassWire is less intimidiating to casual users (by using some eye-catching, graphical visualizations and a well thought out user interface) and its Internet & Bandwidth Usage Monitoring features provide a rolling 30 day history, which allows pinpointing applications, hosts and types of traffic that may deserve your attention. If nothing else, it can serve as a real eye-opener for what's really going on behind the scenes without your knowledge and when. It's no longer a simple matter of knowing what you are actually doing, but what's being done on your behalf and then taking appropriate actions. Armed with that knowledge, there are any number of specific actions and recommendations that can be made to reduce any unwanted usage that are too numerous to mention here and may not be applicable to your specific situation - so it's best to narrow down the possibilities before asking.     

Note that most of the traffic monitors that are suitable for home use, require installing them on each device accessing your wired or wireless router and in the case of GlassWire shows a breakdown of exactly what applications are consuming your data and where.
Photo of Prfgadget

Prfgadget

  • 25 Posts
  • 9 Reply Likes
Old Labs:
Had "wire shark" running yesterday on the main computer before I shut it down for the drive change,  it showed no heavy traffic untill shut down at about 14:00.
I will contact the installer in a bit and see what he thinks and go from there.
I do not have "wire shark" on this laptop but have set "Glasswire" for D/L in the "LNFZ" (had not heard of that one yet) and will leave this Lap top on to get it.

Thank You for your thought's and recommendations !
Photo of Old Labs

Old Labs

  • 3716 Posts
  • 3741 Reply Likes
I've tried most of them and GlassWire is proving useful for a quick visualization and being able to quickly determine what's going on at the application level as well as what's being accessed and when.

Using it primarily to tame some unruly web sites (or in some cases avoid them except during the LNFZ). 
Photo of Prfgadget

Prfgadget

  • 25 Posts
  • 9 Reply Likes
I have the main computer back on line (about 3 day's now) and "Glasswire" installed and running ( I LIKE IT) .
Data usage is at a more "normal" level but slightly elevated ( I can write this off to a good bit of "on-line shopping"), currently setting at 2.6Gb this morning.

My "Confidence Level" in "Exede" releasing a near real time usage monitor this year is getting closer to going into the "negative" side of the scale as the day's go by though, Hope in one hand and **** in the other I guess.

Thanks again for the tip on "Glasswire" !

Happy Holiday's
Photo of Old Labs

Old Labs

  • 3716 Posts
  • 3741 Reply Likes
I doubt that the new usage meter (if and when it arrives) will provide a sufficient level of detail necessary to tackle many of the usage issues we now face, but can probably serve as a starting point for tackling them.

Having used GlassWire for a while now it's been useful for digging deeper and taking come actions against troublesome web sites for me. So much so that I've split my bookmarks into those suitable for non-LNFZ use and those that are only suitable for LNFZ.

Most recently it allowed me to counter some of the bad data usage affects of HTML5 media, which is being adopted by web sites at an increasing rate. At this point GlassWire has become my primary tool and am looking into installing it on my wife's machine. Even the Alerts are proving useful.