Our router light is constantly off like it's not getting any wifi. How do I determine if my router is working. ( internet)

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  • Updated 3 years ago
One time the direct tv fella said it was or modem. How does a non gadget person figure it out
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Diana L. Day

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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Do you have the Exede WiFi modem or are you using a third party wireless router?
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Matt B, Viasat Employee

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Steve's on the right track.

If it's a third-party router (linksys, netgear, etc) then troubleshoot that.  Start with the ethernet cable connecting the modem to the router.

If it's our combo modem/router, then we'd have to check the setting in the modem itself.  

If it's ours, I'd suggest sending us an email, and we can take a look!

-- Exede Matt B