Internet out after storm

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  • Problem
  • Updated 2 years ago
  • (Edited)
We had a big storm the other night, and now we have no internet! I have checked all of my cords, unplugged everything and tried to restart, but still no internet. Help!
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Kris Flater

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  • frustrated

Posted 2 years ago

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Photo of Steve Frederick

Steve Frederick, Champion

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Kris, what are the lights on the modem doing. This would help others in trying to help you. Also, send an email to exedelistens@viasat.com along with your account number and a phone number. They will help you get things back up. It may take a service call to your house. There is a possibility that the tria was damaged from the lightning, or that the dish was moved out of alignment with the wind.
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Brad, Viasat Employee

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Hi Kris,

Definitely agreeing with Steve. There might have been a possiblity that something got knocked out of alignment or there could be another reason it's out. Please send an email to exedelistens@viasat.com or for faster help callĀ 855-463-9333