Our data is being used when no one is home!

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
We began a new data cycle today and by 8:00 pm 24 gigabytes of data has been used but we have not been home to use it. What is going on?
Photo of Paul E Markquart

Paul E Markquart

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  • Frustrated and confused.

Posted 1 year ago

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Exede Lindsey

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Hello Paul,

I’m sorry for the data lost, a few data consumption's that people are typically unaware of are: storage, media, updates, apps, or communications. The number of wireless devices on your home network can also play a big role with data usage. We have seen a big increase in Updates (windows updates). Please send us your account and contact info to exedelistens@viasat.com
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David Kingman

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I tried a signal booster, from Verizon, to improve our Cel reception. That made our Exede data usage go crazy. We tried a "Ring" motion activation video doorbell which stored a short video to a Ring server every time a cat, raccoon, deer walked by, or the mailman delivered a package. That made our Exede data usage go crazy. The point? The most innocuous devices use up data and sometimes lots of it.
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Christine Conrad, Champion

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Our modern homes have so many things that consume data without us realizing it. Directv and Dish DVRs, X-box, Blue-ray devices, smart TVs, smart thermostats, smart refrigerators, washers and dryers, Amazon Echo, cloud storage, tablets that use the cloud for storage,there is no end to what we have introduced to out homes that access the internet. With limited data with satellite internet, we need to be aware of devices we allow access to our valuable data.
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I have Directv and I did alot of on demand files in 1080P that made me tight on my freedom plan data that month. Also my VPN has quite a bit of polling data when it is idle. It is quite possible something like this could be the problem. I also compare my data usage with the traffic meter data on my local network router and they are usually pretty close.