Opportunity to Leave Viasat

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SCS Broadband – AcelaNet LLC

I was just contacted by SCS Broadband as a replacement for Viasat. This is a new option for me that has become available within the recent past.

I am trying to decide if I should switch. So do any of you have experience with SCS Broadband? It seems to be based in central Virginia. Are they another company that overpromises and underdelivers?

I am currently on Viasat’s beam 328 in south-central Virginia, which has been oversubscribed in the past. However, I have been satisfied with Viasat for the last year or two by adjusting my usage. I am on the Liberty 12 plan. The LNFZ is from 3:00 am until 6:00 am. I pay $50 per month and would have no cancellation fee. I have avoided streaming because I have to with this plan.

SCS Broadband works off a tower, which is 5.2 miles away. They charge a $200 installation fee but are responsible for any future equipment repairs. I assume latency will be normal with this technology since no satellite is involved.

They have several monthly plans. According to their advertisements, the least expensive cost $40 per month and delivers speeds “up to” 10 mbps. They claim to have no data caps and that congestion will not reduce the speeds. Their advertisement claims this plan is useful for basic streaming and gaming. The next higher plan costs $60 per month and the company claims this plan is useful for 4K streaming with “up to” 20 mbps.

What would you do if you were me?
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M.E.M.

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Posted 3 weeks ago

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Homeskillet

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Where at in Virginia? I wonder if it is coming my way. I am in the Ladysmith area. I take it they are a fixed wireless company. Depending on terrain & congestion 5.2 miles could be quite a distance from a tower for standard cell wireless, but maybe not for fixed wireless. I am a little less than 3 miles from a tower and VZ considers me to be in a fringe coverage area for cell service. It could be my tower isn't the strongest and gets heavy usage from I-95 traffic. That "up to 20 mbps could be for someone right across the road from the tower. When I drive around doing mobile speed tests on my cell wireless the speeds can vary quite a bit in spots just 1/4 mile from each other.
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bubs

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Like you said, depends. I'm 13 miles from a red tower, good service in the house. Great with an antenna.

MEM, is there any way to get a test? They could hook it up without actually installing, run the cable out a cracked door or window. They might not, but just a thought. Some companies will bend the rules a little with negotiating.

Up to 10, if you'd average 5, plus the low latency should make a good connection that works ok for most things. 2.5 "flew" compared to the satellite I left, web browsing was much faster.
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M.E.M.

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The company is headquartered in Arrington, Virginia. Google and Facebook reviews are quite poor. The main complaint seems to be reliability. Many reviews are several years old, however.

Here is a Google review from last week.
"I was so excited to get broadband. But it’s only worked the first 3 weeks. Since then I’ve been using my phone for a hot spot. I’ve called daily. Today they’ve said a technician will come Friday. Here’s hoping. I had better internet with Viasat so I’m disappointed.
(Edited)
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GabeU, Champion

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Their Facebook reviews are sketchy, as well.  Sounds like some substantial congestion issues in the evenings.  
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Homeskillet

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Like you said, depends. I'm 13 miles from a red tower, good service in the house. Great with an antenna.


I am wondering what factors play a part in a towers range the most, terrain, congestion, or how it equipped? Or is it a combination of all of those factors?
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M.E.M.

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Old Labs, if you are still monitoring this forum, is this the company that you switched to? I think you are located in this central part of Virginia.

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