Only one plan showing in my account

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  • Updated 4 months ago
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I am only seeing one plan to choose from in my account (which is the $145 plan). My question is, do I need to be switched over to Viasat-2 to see any more plans? And if so, would it cost any money for an installer to do it for me?
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Barry McCoquiner

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Posted 4 months ago

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John Blount

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There seems to be a glitch in the system right now that is pretty much what everyone is saying one plans. But there are it's no special equipment required to veiw your new plans. You might try calling customer service.
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John Blount

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There seems to be a glitch in the system right now that is pretty much what everyone is saying one plans. But there are it's no special equipment required to veiw your new plans. You might try calling customer service.
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Don Hagan

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I have the same problem, only 1 plan listed.  When I called the number they said the other plans were only available for new customers.  Maybe you have to cancel the service before you can get the other plans.
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Matt B, Viasat Employee

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There is a known issue with the customer dashboard that is preventing the display of most plans.  Call Customer Care at 855-463-9333 to see what's available for your account!
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Don Hagan

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Matt B,
Can you give me a straight answer on why the Bronze unlimited is not available?  I called and they told me that the "Bronze" beam was full and there was not space available.  Then I got an email that there are speed problems with the Bronze plan and that it has been removed.  It is still listed on the website for new customers.   Do I have to cancel my service and then come in as a new customer?