Data usage problem

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  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Data usage at 100% in 2 days?? No way! First, don't get me started on the installation guy and all of those issues but we didn't start or have service till Friday around 8:30 p.m. after he was done installing. I worked all weekend, my husband worked all weekend so neither was really home. There was no Netflix or anything of that nature and this morning I get an email saying we've used 100% of our data???? Are you freakin kidding me?! Already regretting switching to this service :(
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Shannon

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  • extremely upset!

Posted 2 years ago

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Marvin Honig

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I used 10 gig in less than 2 days without movies
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Old Labs

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Data usage issues go far beyond simply using Netflix with today's internet to include automatic application and operating system updates, ads, embedded video or audio in nearly every web page that autoplay or even worse preload without your even attempting to play/view them.

Ways to manage this unintended usage vary by your operating system, browser and environment. In general however, long term users of satellite internet services with limited data plans will recommend disabling automatic application and operating system updates, using an ad blocker extension in your browser and controlling autoplay/preload video/audio behaviors in your browser.

You'll receive any number of targeted recommendations from other customers here if you provide us with some information regarding your environment (e.g. router brand and model, browser and version, operating system and version, etc.) or a search on data usage in this forum will provide you with unlimited reading opportunities. 
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Exede Lindsey

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Hello Shannon, 

I’m sorry to hear about your data intake, as Old Labs has mentioned, there could be a multitude of reasons your data was consumed quickly.  Some data consumption's that customers are typically unaware of are: storage, media, UPDATES, or communications. The number of wireless devices on your home network can also play a major role concerning data usage. If you’d like I’d be happy to provide your monthly data consumption based on your daily traffic. Please send us an email with your account and contact info to exedelistens@viasat.com
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Danielle Brennan

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Another large consumer of data can be smart TVs and DVRs from DirecTV or Dishnet.
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R Frederick

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One thing I learned is to be sure you keep Dropbox turned off (I now only use it from the web and do everything manually) and switch your cell phone off of wi-fi. For the phone I only turn wi-fi on when I need to do updates during the free zone. Also all of what Old Labs recommends above. Those of us on satellite have to be very vigilant about what our systems are doing behind our backs I've had a couple of surprises.
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Marvin Honig

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Next week I return to Florida where I get 50 high speed download, with no limit on use, and free in home install/repair/replacement of dual band modem for less money than I pay Excede for mediocre service that is good for less than 2 days before going to the Liberty, which in the evening is next to useless.  Residents in the rural areas are really being taken advantage of by the Exede service.
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Old Labs

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Residents in the rural areas are really being taken advantage of by the Exede service.
No were not, like most things we pay a steeper price for choosing to live where we do and many of us actually prefer it that way. Once reliable terrestrial based internet services arrive at my doorstep, it'll be my indicator that it's time to move further out.
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Danielle Brennan

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My feelings exactly, Old Labs.
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Christine Conrad, Champion

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Marvin, it is not Exede's fault that we choose to live in rural areas with no ground based internet or cable TV services available. Yes satellite internet has its limitations and is expensive, but it is all that is available for many of us. Enjoy your time in Florida with your high speed unlimited internet. For me, this country life has so many advantages that I am happy being here in the back woods, and my 10 GB a month serves both me and my significant other very well.
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Melanie Herron

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My data reset on the 16th of this month. Today is the 21st, so in 5 days I have used almost 17 Gigs of data. There is no way even with updates that we use that much data. We're not on the computers that much. Only a couple of hours in the evening. Talked to customer service and she told me to make sure my "Metered Data" setting was on, so the computers have to ask you before updating. We'll see if that helps.
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Christine Conrad, Champion

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Melanie, another area of concern for data usage in Windows 10 can be caused by the fact that Microsoft has chosen to allow your computer to act as a server allowing other computers on the internet to download the latest updates. This is another setting that you should disable, Go to Settings, Windows Update, Advanced Options, Choose How Updates are Delivered, then make sure that the PCs on my network is selected.
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Melanie Herron

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Can I just turn off the "updates from more than one place" switch?
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JEP

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I just used 8 GB in less than 4 hours with the Windows 10 anniversary update on two computers.
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Exede Lindsey

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Hello Jep, 
I’m sorry Windows used up your data so quickly, they are known for huge updates. I would like to review your account to see how I can help. Please send us your account and contact info to exedelistens@viasat.com   
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Old Labs

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FWIW and for those who want to forego the download via Windows Update on multiple machines (2 or more) and save a little bit, the Windows 10 Anniversary Upgrade can be downloaded from:

https://support.microsoft.com/en-us/help/12387/windows-10-update-history?ocid=update_setting_client

It's larger than the download via Windows Update to accommodate all possible devices so would only make sense if wanting to upgrade multiple eligible machines.  

P.S. After installing it ensure that your metered WIFI connections are still metered - apparently it has a tendency to reset them to unmetered. Not e that what you're downloading there appears to be the program to create an ISO (DVD) image that can then be used elsewhere.
(Edited)
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JEP

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I miss the days when you could purchase the major roll-up updates on DVD from Microsoft, but the last time I checked, that option seems to no longer exist.  Considering that 5.5 GB of download could represent $60 of "extra data" purchase, buying the DVD for $20 would be a bargain.  Unfortunately, I still have two laptops to go, but I will hold them off until I am on Liberty Pass and then I will update them in the morning.
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Diana, Viasat Employee

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Hi Old Labs,  Thanks for the information.  I'm sure it will help many understand the data usage for Windows 10 update.
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Old Labs

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At least I think that's how it works (it has in the past), but will let you know next time I'm up during LNFZ  or at the library ;)
(Edited)
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JEP

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You know...I am running metered, but in the new and improved Windows 10 (Version 1607) I can't find the option to control update downloads on a metered connection.  There is a new menu item to control when restarts can occur, but I don't see anything about downloads.  Thanks, Mr. Gates.
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Steve Frederick, Champion

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JEP, my first laptop just updated to ne Version 1607, and I can't find the setting for turning on and off the Metered connection. Have you found it?
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Old Labs

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It appears Microsoft has moved the furniture around once again:

  1. Select Start > Settings > Network & Internet > Wi-Fi > Manage known networks.
  2. Select the Wi-Fi network > Properties > turn on  Set as metered connection.
Can't verify yet - didn't get up early enough to complete the download ;)

P.S. Use some caution if using that link given in the above reply. While I downloaded the Windows Upgrade application and started it, I was a bit concerned that it didn't start out like the prior Media Creation Tool providing an option to create an ISO for multiple installs and canceled it (was going to anyway because I only had 15 minutes of free zone available to begin with and am deferring any further testing of it until the next time - it wanted to start downloading immediately and the option may be given on completing the download).              
(Edited)
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JEP

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Yes, that is the path to turn on the metered connection, but I can't find anyway to block updates on a metered connection.  There is no mention of metered connections in the update section.  Maybe it will work as we hope it will...time will tell.
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Christine Conrad, Champion

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Thanks to Old Labs and JEP for that info. Don't you just love it how MS keeps changing the menu selections so we can't find stuff easily.
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Steve Frederick, Champion

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Thaks to you both, Old Labs and JEP. I checked and they left my setting at Metered Connection, for my Exede network. It is actually nice that one can choose the metered connection for each WiFi you connect to, so when I am at the lake or at the kids place I can have the metered turned off, since those places access the internet through unlimited ground based systems.
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Old Labs

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As best I can determine, that was Microsoft's rationale for rearranging the furniture - to give you better control over what WIFI networks are considered metered. If I ever make the permanent switch, I'll be tagging my library's WIFI network as "un-metered" ;)    
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Danielle Brennan

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It will come in handy for me too, I use my laptop at my friends, at work and at the library, so I can set my home network to metered and leave the other ones to not metered. Too bad it is so hard to find without you guys help. I even tried the search gadget, but it didn't come up with the hidden location.
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Russell Granger

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Maybe someone here can help me. After almost two years of service without any problems (e.g. usage notifications or throttling) I have suddenly, for the past several months, been maxing out on data usage in the first 10-12 days of the cycle on the 30GB plan.

I've made numerous changes to my devices over the past several months (turning off auto-play on FaceBook, turning off DropBox, checking any possible renegade background updates, putting the mobile devices on 3G instead of wifi, no more streaming entertainment on enabled TVs) but NOTHING seems to make any difference. Exede continues to report the same OR MORE data usage than before I configured all the data reduction!

There are two laptops on the network, a Windows 10 and a Mac. The Windows 10 laptop reports wifi data usage of less than 2GB per month. A monitoring test on the Mac shows a maximum of about 800MB if used for an entire day.

Even if all devices are at maximum usage (which is NEVER the case – the vast majority of my usage is at my office) 30GB should STILL be able to get me through 30 days based on my own data monitoring reports.

Meanwhile, Exede is sending 70% and 80% usage notices within the first two weeks of every cycle.

This makes NO SENSE WHATSOEVER.

I've called Customer Service at least 6 times in the past several months and no one is able to give me any reasonable explanation. They say my usage looks "consistent and average." Oh, really? So what does that mean, exactly? That 30 GB per month at "consistent and average" usage for one individual is just enough for 10 or 12 days? Suddenly? After a year and a half of no issues like this? Seriously?

I've only recently installed a constant data usage monitoring app and already I am seeing significant differences between what my own data use reports are telling me and what Exede is showing in my account dashboard. In one instance, Exede showed usage 250% MORE than what my own monitoring showed.

Beyond everything else, the amount of time I've had to spend on this – with apparently no success whatsoever – is infuriating. I can't think of anything else I pay over $100 a month for that I have to work so hard on. It's difficult not to assume – without any other reasonable explanation – that this is merely extortion to get me to pay for more data usage.

The sad fact is that these companies have their customers by the throat. There are few alternatives. They could be adding phantom data usage and blackmailing users for more data fees and there's not a damn thing anyone can do about it.
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Care13

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I agree with you, same thing happens for me...
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Steve Frederick, Champion

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Russell, if you were to purchase a good router with data monitoring, I think you would find that the Exede meter is very accurate. You are only looking at data from two machines, and from my experience the Win 10 data readings are very inaccurate, since they do not register an data used for Microsoft updating. I have been a Wildblue/Exede customer for over 8 1/2 yeas, and my router reports within 0.5 GB usage of the Exede  meter, usually the ASUS router is the one with the higher reading.
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Russell Granger

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Thanks very much for the reply, Steve. It's discouraging to learn that evidently I have to now make additional purchases in order to manage an account for which I already pay a sizable amount of money, but I guess I have no choice. I am at pains to understand why all of my many efforts to limit usage seems to have accomplished virtually nothing; perhaps such an additional investment will yield some answers.
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Gwalk900, Champion

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Russell,

You may wish to review my "lengthy" response with this topic:


https://community.exede.com/exede/topics/massive-data-usage-3g-in-3-days

Yup, its a long one and it lacks some detail as may apply to YOUR situation ... look at it as "Food For Thought".


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Justin

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Welcome to Exede.