Only getting 6.4 MB/s

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  • Problem
  • Updated 4 years ago
So last night I was only getting like 500 kb/s during the free zone so I figured today I would speed test it and used both and test and I got 5.9 and 6.4 respectively. Is there a reason I'm only getting half the 12mb/s my plan says I get. I understand if I was capped but my plan just reset
Photo of Charlie


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  • confused

Posted 4 years ago

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Photo of robert


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unfortunately during prime time (I'm in northern Va.) I typically avg between 6 and 8, its only during the day that I see double digit speed but don't worry there is always the promise of that elusive "next" satellite to relieve the congestion. On the serious side at  least once a week you should turn off your router and modem, if you use one, for 30 seconds, turning the router back on first.  for whatever reason (that I don't really care about) that seems to optimize speed. 
Photo of Charlie


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I usually have to turn the modem off at midnight every night anyway because for whatever reason it doesn't like to transition to the free over night thing
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greg ward

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I live in Hawaii. From what I understand each location is on a different dedicated channels for our service and some channels are over utilized. Also the time of day can also impact speed and demand. I just ran (6:30 pm Hawaii time) and got 13.66 and 15.51 on two tests 10 minutes apart..

I'm not sure if you can request to be put onto a different channel but that might be something you could see if is possible.. Also about two weeks ago I tasked to sales and they pushed out a new modem update and reset it remotely - apparently it is not done automatically; I did it because I was unable to connect to the Internet even though I rebooted their modem.
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David Lewis Pippin

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There has been system maintenance going on the last 36-48 hrs. that I am sure of. But I believe they are about through and your speeds should return to normal soon.
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Jeffery Melhorn

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Feel blessed I only get 2.8