Only 14 beams active on VS2

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Again I ask, what is the delay? Only 14 beams active and no explanations. The PR keeps flowing saying VS2 is now nationally available. It’s not. Reps here keep saying this was the plan all along. Marketing keeps saying otherwise. Tired of the excuses. What is the real rollout plan and what is the cause of this delay? You can’t seriously expect us to believe three full months of testing isn’t enough. Tired of the BS.
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Nathan Hart

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Posted 2 years ago

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Danny Booker

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In other words.....please tell us the truth, the whole truth, we can handle it.
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How do you know how many beams Viasat-2 has? How do you know only 14 active?
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Nathan Hart

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They directly told me when I asked for VS2 service using the chat interface of the new app.
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VeteranSatUser, Champion

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Just because they told you doesn't make it true. If I had a dollar for every questionable statement that has supposedly been stated by a Viasat customer service rep (not a moderator), I could retire.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Actually it was true on February 14, the info (by all appearances it may have been accurate and a random check of some zip codes in those areas does show actual Viasat-2 plan offerenings) was unintentionally leaked by NRTC - it was referenced here:

http://www.dslreports.com/forum/r31835684-NRTC-Viasat-2-Begins-Commercial-Service

I'd already seen it on the NRTC site prior to the good doctor's post. It was abrubtly pulled from the NRTC site shortly after its appearance - somebody may have suffered a wardrobe malfunction being caught with their pants down or an oops I shouildn't have hit submit on that.

That being said and to the original poster, you're not going to get a direct answer here - but you're getting closer to the reason for the non-answer and Viasat is under no real obligation to share the details of the rollout plan or the reason for the delay as much as we would all like them to - that's the only real truth.

It's nothing personal nor is it dishonest IMHO, just business... and publicly traded companies must use discretion in making forward looking statements lest they run afoul of the regulators.

The best you'll get is information gleaned from the official news realeases at Viasat.com or the corporate blog at https://corpblog.viasat.com - and then you can speculate just like the rest of us. The residential section of that blog is useful - but again it's all marketing and corporate communications (to include even more than you think). Some imaginative searches for sales and marketing information for Viasat retailers also provides insight and further speculation. It's much of that speculation by non-Viasat employees that's been taken as an offical response and that's led to the frustration many are experiencing.

The official response is still... plans continue to rollout.  
(Edited)
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Waiting to see if a beam map will ever leak out :).

If I remember right, it was a NRTC site that leaked the first Viasat-1 beam map.
(Edited)
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Ronald Stricklin

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You'll never get an honest answer from a dishonest company. However as you may be aware there's an antenna issue. This 300 gbps satellite is putting out something more like 260 gbps and some spot beams are not performing as expected. They are going to have to attempt to fix it before they can receive any insurance money. The slow roll out could be related to this.
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Jab

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RE: slow roll out

It took more than three months for WB-1...around 9 months for Ariz/Mexico beam to open up.  This was proposed below.  I doubt if Anik-F2 was any different.

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Jab

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RE: slow roll out

Anik-F2

From WildBlue May 20th, 2005

Denver, CO—WildBlue Communications, Inc. today announced the company’s commercial service rollout will begin the first week in June.
...
...
and expects to reach national availability of its service by the end of the third quarter 2005."
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Jab

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RE: Maybe this can catch you up with the conversation

"Is Now Available in the US" - A true statement.

"Viasat has announced the availability of its satellite-based home internet service across the United States,"

100% true...both statements did not imply everywhere in US.  There were 14 spot beams opened up then "across the United States."

San Francisco and San Diego, CA;
Lexington, KY, and Harrisonburg, VA.
....

Above represents "across..."  not everywhere!
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Ronald Stricklin

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Today, Viasat is bringing super-fast internet to consumers' homes nationwide.

Yes as a fan you can't admit that their PR effort has been poor. Could you do me a favor for now until at least viasatcon 2019? Save your apologetics for someone else. There is no need for us to discuss your level of fandom.
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Jab

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RE: as a fan you can't admit

I attempt to understand what I read. 

Viasat only said in their press release, "across the nation."  Magazines, news outlets, can spin it.

Nationwide - Here's the reference in their press release, further down..."....with plans offered at 12 Mbps, 25 Mbps, 30 Mbps, 50 Mbps and 100 Mbps speeds nationwide."

Press release is the source...all other "reprints" may or may not reflect what press release said.

RE: as a fan

I try to make a realistic assessment...I'm a consumer, not a fan.  Within three miles of my location are two rural Telcos with fiber in the ground, but I'm in AT&T's turf...can you say SOL?

When I adapt my habits (email/web browsing during primetime), and vids during other hours, Viasat works fine for my needs.  But, if I expected streaming during primetimes, "road rage" sets in.

Take a 6 minute video break: Feather to Fire
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Nathan Hart

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Jab, I have checked every zip code I can find for Harrisonburg VA, and cant find a single one that offers VS-2 service, as a matter of fact some areas have no service at all, not even VS1! I honed in on this one because it is very near my home.
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Ronald Stricklin

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Yes jab, I'm sure you are right. viasatcon will be epic this year.
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Jab

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RE: checked every zip code

See this post here. Maybe they "sold out" of equipment.

13 February 2006 - “We have had the normal ramp-up problems, nothing more,” Dankberg said in an interview here. “We have gone from producing around 3,000 to 5,000 [terminals] per month to a point where, next month, we will be producing 15,000 terminals.”
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Ronald Stricklin

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Yes I imagine everyone will be excited about viasatcon.
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Jab

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 RE: excited about viasatcon

I didn't realize Viasat sponsored the Comic-Con International: San Diego

Was it maybe in London? Video:  London Comic Con
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Ronald Stricklin

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This will be shocking to someone as worldly you but -con is a generic extension indicating convention and not just associated with comic-con. There's coastcon, animecon, wrestlecon, and various other fan conventions that use the suffix -con. And for fans you we have viasatcon. Enjoy it.
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Jab

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RE: "This will be shocking..."

Well now, how about

#FedCon

#londoncon

Btw, have you taken a Finnish cruise?  Or maybe rode your bicycle in Australia?

Can you do thisOr this?
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L.L.

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Here’s an idea. If you’re so upset and so tired of the B.S. as you put it, but something else. Get over it!
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Jim16

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Amen brother.  Enough whining.  It will get here when it gets here.  As I've stated before, change your diapers and stop whining.
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Nathan Hart

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I will “whine” all I please. Personal insults will not be tolerated. If your not interested in my whining stop reading my posts.
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J&J

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Something is very wrong with S2902 and Viasat is in the silent-panic mode preparing  PR damage control.  
 
No worries though, Viasat-3 will launch and be operational in just 2 more years.
 
We just need to be patient, everything will be fine as soon as the first VS-3 is in service.
 
When VS-3 is operational, we will have huge new "robust" plans, data limits will be so high most people will never see the limit in a month, high definition video will stream flawlessly, and VS-1 will quickly be un-loaded of it's congestion by virtue of so many customers migrating over to VS-3.

S2902 was a long-shot, and it failed.  Maxing out at 40Gbps didn't make the grade as anticipated.  Investors that went Long on Viasat can now test their strategy.
 
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Michael McDowell

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OK, excuse my ignorance, but what is S2902?
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Jim16

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Why would you think the sat has something very wrong J&J?  Would a partial antenna issue really make that much difference?
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J&J

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As the commercial says..  "But wait !!!  There's more !!!"

It's not just the antennas.  It's worse:

VS-2 is NOT intended to carry very many residential subscribers.   It is a Business satellite.  Get ready for the open-ended rhetoric from Viasat about VS-1 customers will "eventually" move to VS-2, a slow "roll-out" but don't hold your breath.  VS-1 residential customers are being duped into believing they will be able to migrate over to VS-2 on an ever-expanding basis.  It's NOT going to happen, there is NO plan for mass migration, we are stuck where we are at.  "Some" residential plans will be made available, but not many.  Good antennas, bad antennas, only a small percentage of VS-2 is allocated for residential.  

Viasat is like a railroad that built a new high-speed line from coast-to-coast and then said "We have National service" but what they didn't say is that they only make 2 stops in the entire line, but hey... it's national.  What Viasat isn't saying is what everyone needs to hear, it's called the truth.  

This is the nicest way I can say these things.  I had prepared a Nuclear presentation but opted to make it simple, and here it is.  When Viasat comes here and denies all this, then my Nuclear presentation will be posted in rebuttal and perhaps a public call-out via newspapers for answers, not hype.



@ Michael McDowell,


HERE or the same thing ....
http://licensing.fcc.gov/myibfs/quickSearch.do?sortBy=callsign&ascending=true&searchColumn=c...

Cospar number: 2017-029A
NORAD: 42740
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Jab

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RE: VS-2 is NOT intended to carry very many residential subscribers

Partially true...mainly for "high rollers"  Money talks, have you forgot?

Those who did not get VS-1 service, will be offered 12Mbps+ service (>20Mbps) on VS-2.  Note - It  12Mbps service is not available.

But, when Anik-F2 is retired, those users will either go to VS-1, where applicable, and VS-2, and maybe WB-1, which was launched two years after Anik-F2..
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Jim16

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J&J are you saying that VS2 will not move enough customers, (residential and/or commercial), over to reduce the congestion on VS1?
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Bradley

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It’s been common knowledge for weeks that only a small amount of the capacity of ViaSat 2 will be dedicated to residential subscribers. This was a decision ViaSat made to appease the demands of the aviation industry. The excess capacity is reserved more or less for government agencies and businesses. Much more lucrative than the residential business. It doesn’t make sense to have ViaSat 1 operating at less than close to full capacity. While I imagine some of the busiest beams will see more opportunities to transition or place new subscribers to ViaSat 2, no doubt by and large we will always be stuck with congestion. There is an article where the CEO of ViaSat was quoted saying the plan was for ViaSat 2 to be operating at capacity before ViaSat 3 comes online.

Transferring airlines and government agencies over to ViaSat 2 may provide some relief in the short term, but then most new subscribers would probably be added back to ViaSat 1. And yes, there is the platinum plan option if you are dead set on instant relief. Don’t be surprised if in less than a year those people aren’t complaining about congestion. With limited bandwidth for residential subscribers, it won’t take long.
(Edited)
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VeteranSatUser, Champion

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Where available, anybody can get on Viasat-2...for a minimum of $150/month.
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Yall are funny. I just watched an episode of Westworld in 720p and didn't use an ounce of priority data.

I could care less about switching to Viasat 2. Just keep billing me $60.99 a month and I'm a happy customer.

I think I'm going to watch Sunny in Philadelphia next.
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Black Mirror. Ozark. Couple shows I HIGHLY recommend.
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Jab

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RE: "It’s been common knowledge"

Mar 18, 2010 - Satellite Broadband Industry Looks To Overcome Image Problem

ViaSat Inc. Chief Executive Mark Dankberg said early satellite consumer broadband efforts in the United States, to make their profit goals, loaded too many subscribers onto a single transponder, resulting in poor service that tainted the young technology’s image among U.S. policymakers.

Nov. 9, 2015

"The company is determining what pricing and data-usage limits it will offer subscribers once ViaSat-2 is in orbit. "We are looking at how to make data caps that are not scary-that are virtually uncapped," said Dankberg."

===========================

The "fat lady" was delayed, due to the need to get a foothold on aircraft business, but within next year, the past will fade into history.
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Bradley

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What gives you that idea or optimism?
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He's quoting press releases from 8 years ago :).
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Bradley

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I’d pay $150 a month (reference earlier post). It’s the two year contract that breaks the deal. If and when I see it offered.
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Why would that be? If you are getting 50Mbps of priority data (up to of course), what do you think would replace that in 2 years?
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Bradley

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50Mbps or anything close would be both acceptable and overkill for a number of years. The data caps, latency, and erratic speeds (read that as unreliable enough to not be able to guarantee streaming a movie on any given night- though normally it works) are not going to change.

Two years? Probably nothing will touch it. After that fixed wireless or LEOs (maybe). Just doesn’t suit my desired lifestyle and wants anymore. Sometimes it doesn’t fill my needs. For some reason my speeds have been consistently lower over the last two months. I’ve made my mind up to sell late summer/early fall. Not worth messing with another contract at this point. Wildblue/Exede/ViaSat/dishnet have all served me well enough till now. Satellite has come a long way. I really thought we were going to get there this time. I was disappointed with ViaSat 2’s initial plans and how it’s all rolled out. I’ve spent a lot of time using cable service over the past two years. My parents (who never owned a computer or had internet until December) recently had fiber installed. The county they live in doesn’t even have a Walmart. That’s rural! 25Mbps with no data limit, 17ms ping, all for $49 per month.

I live in the wrong location. Easy enough to fix. Time and money. I’ve given enough of both to satellite internet.
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Jab

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RE: "What gives you that idea or optimism?"

Dankberg - “People want to make the broadband story complicated, but it’s really very simple,” he said in the interview. “It’s about bandwidth, bandwidth and bandwidth.”

Viasat for years sold equipment until late 2009 when they bought Wildblue.  Equipment manufactures aim to please.

Nov 3, 1997 - The venture capitalists who provided the company's only round of financing;$300,000 in seed capital in 1986-were not thrilled. They wanted fast results and a fast return. "They told us, 'This is the engineers' way to run a company,'" Dankberg recalls. It wasn't meant as a compliment.

It's always been Dankberg's vision to bring a better service. 

But, the march forward since 2009 has been slow; longitudinally, speeds were getting better, but Viasat needed to get a foothold on commercial aircraft business later, which meant they had to "steal" some bandwidth from VS-1/Anik-F1/WB-1.

When making a decision at corporate level, one must examine "consequences," otherwise, shareholders may question.  Viasat founded Yonder, which was internet for corporate planes, and ships.  They knew their WiFi system for commerical aircraft was better than GoGo/etc.  Timing in business world means if you don't get a foot in the door at the right time, you stand to loose billions.

With VS-2 coming online, its just a matter of time for Dankberg's vision to be realized.
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Bradley

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I don’t eat yellow snow. I never tug on Superman’s cape. And I’m not going to start drinking your Kool Aid.
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Bradley. I agree with you about the high latency, inconsistent performance, and prone to weather interruptions. I have a T3 fiber cable a quarter of mile from me. Of course nobody gets a hook up to that :).

I have had satellite internet for over 20 years. I am not optimistic anything where I live is going to replace that, at least nothing that is hard wired.
(Edited)
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Bradley

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I tried to lobby for a while (state reps) to push for internet to be a utility like phone and power. People laughed at me. It’s sad. Rural living certainly has trade offs. Most people won’t move and simply adapt. I have for years. I’m probably in the minority, but with young kids and all, I think maybe I need to adapt again. Moving a mile or so gets me cable 110 up 10 down. Country people can survive, but closer to town people can thrive lol.
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I hear you. The internet is such s critical part of are daily lives anymore, it is a utility like power or water. Schools can't function without it. Neither can businesses.
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Jab

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RE: " I’m not going to start drinking your Kool Aid."

Dankberg's vision...has nothing to do with me...news, not fake news.
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Jab

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RE: internet is such s critical part of are daily lives anymore,

Carlos Slim: At home with the world's richest man

His office doesn’t have a computer, with the tycoon preferring to keep all his data in meticulous notebooks
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Bradley

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When you’re the worlds richest man, you don’t need a computer. You have people that do the work for you. Duh.
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Domo arigato Mr Roboto.
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VeteranSatUser, Champion

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I know many other billionaires that would be nowhere without the internet and computers.

Jab. You remind me of a poster in another forum. That isnt a compliment :).
(Edited)
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Old Labs (VS1-329-L12FZ)

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Shhh! You'll blow his cover...
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VeteranSatUser, Champion

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His postings do that for him!
(Edited)
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Rique

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I’ve got the flu, so I’m not up to a tussle right now (maybe later after I’ve fought off this demon illness), but I just want to say a few things. 1, some “get it” 2, some don’t “get it” and 3, Craig (aka J&J) = truth-teller.
(Edited)
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L.L.

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It’s comdey to me how everyone has their far fetched opinions. Does anyone on this site actually work for ViaSat? I didn’t think so. There are many options for service aside from ViaSat. Why not choose one? I know why, because Hughes is garbage, your cellular provider is too expensive and their data caps are a joke and any WISP you couple possibly get service from is serving up sub par service.
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Ronald Stricklin

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I find it comedic the reactions to anyone that don't lay a kiss upon Viasat's posterior. It's as if someone said something about their mother. How dare you disparage Viasat. People could quit giving their "far fetched" opinions in a forum set up by viasat so that every fan can have a happy viasatcon. Or here's the crazy option 2: People could continue to do so. Viasat thru its representatives can review the information and take some future consideration. For instance they could look at Nathan's comments and rein in their PR machine. 
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Yes, "Hughes is garbage, your cellular provider is too expensive and their data caps are a joke and any WISP you [could] possibly get service from is serving up sub par service" is exactly the case where I live.

I'm happy with my unlimited silver 25 plan. Of course I would like it to be cheaper, but as long as it gives me good service about 99% of the time, which is currently the case, I have no complaints.
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LL, you make the statement that there are other options for internet. Many of us, myself included, have only TWO choices: Viasat and Hughesnet. I can get NO cell service, WISP, ground based cable internet, not even dial-up.

I have been very happy with the service provided by Viasat. It is not sub par, but excellent.

Also this is a consumer forum, so yes indeed, most of those posting on here are either customers or potential customers, along with the forum Moderators, who work for Viasat at corporate headquarters. Those folks are identified with the words Viasat Employee to the right of their name
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Ricky Dean

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I spoke to Viasat Support and they do say it is on a few beams available, and that service for across the nation could be month or more.
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wm4bama, Champion

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Having VS-2 beams available does not mean all the ground stations are fully operational...Like VS-1 history the long pole in the tent for VS-2 is probably getting all the ground stations up and fully functional to support all the beams of VS-2...It took almost 2 months more after VS-1 was operating to get all the ground stations up and running to support new customers...The reason for delays is caused by economic matters to not spend money to get all ground stations ready until (and if) the satellite is fully functional on all beams.
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I remember when VS-1 first went on line, I had been a Wildblue subscriber for several years already, in January 2012 I received an email from Viasat(Exede) giving me te existing customer preference to switch to the new VS-1. I signed up, and paid the installation charge in early January, with installation scheduled for early February. For whatever reason, that installation date was moved many many times, finally was completed in mid April. Frustrating, you bet, but worth the wait. I suspect it is going to be several months for VS-2 roll out to be completed, and yes, for those moving to the VS-2 plans, it will be worth it.

It appears that patience is a virtue that has been fading over the past several years.
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Brad, Viasat Employee

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We're doing a rolling release to ensure a smooth deployment as opposed to releasing everything at once. Every few days new areas have been opened.
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Michael McDowell

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It would REALLY be helpful, and stop all the questions, if you cuold provide a map of areas that are currently being served by Viasat-2!
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Brad, Viasat Employee

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Unfortunately we typically find out after it happens. The folks way out in tech and engineering land are the ones testing and soft launching in areas and giving the green lights. We will release it but to ensure it goes smoothly we are taking small steps and releasing in a handful of places today, a few more later in the week sort of approach (not being literal)  because after we release we want to make sure it's all good before we go to the next batch as opposed to a mass release and then having a potential issue. 

VS2 will have VERY similar plans to the ones offered now just with new equipment and some do have a faster speed (That's the tell-tale if it's in your area).
(Edited)
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Michael McDowell

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Brad, Viasat Employe:

OK,  you find out after it happens. Understood.  BUT why can't you a least provide us with information on the areas that are ALREADY being served by Viasat-2?
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L.L.

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When do you expect to see all markets open?
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Jim16

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WOW!
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Jab

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RE: all the ground stations are fully operational

May 25, 2017 - ViaSat plans massive ground network of smaller gateways for ViaSat-2 and ViaSat-3 satellites
...
...
"ViaSat-1 has 20 gateways

There will eventually be more than twice as many gateways for ViaSat-2 than for ViaSat-1, but we can light up the whole satellite with only about half the fully-built quantity.
...
...
Dankberg said having so many gateways means each doesn’t have to be built to perfection, because if one fails, others will pick up the slack. "
=========================

Trivial Sidebar - Currently, if one "core node" (Accelenet server) fails, traffic can be re-routed to another one.  For instance, for those using Riverside, CA Gateway, their packets are processed at Denver's core node.  So if Denver core node failed, these packets could be transferred to Dallas for processing.  This has been done before, and speeds will be reduced.

So, what Dankberg is implicitly suggesting, is that users' packet traffic can be rerouted within satellite when a gateway fails.  So, this is en masse re-routing with a single gateway failing.

On a different note, Hughes SPACEWAY 3, August, 2007 ,  had an " on-board traffic switching and routing capability," which means user to user transmissions (no ground network: direct "connection" between satellite terminals).  This satellite only had 10Gbps overall capacity...5 years later, VS-1 had 140Gbps...ten years later, VS-2 has some 260-300Gbps.  So, in ten years, capacity went from 10Gbps to about 300Gbps.  WB-1 has about 7Gbps capacity.

Btw, Viasat was "Garage founded in 1986 with $3,500 in startup capital." 
(Edited)
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johnny c

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Patience, patience, as far as roll out goes.  Most systems, software, production, even cars, a rush to get fielded and because of meeting the projected time line, management keeps the pressure on, stock holder concerns etc.   and that leads to many car recalls, system issues, but hey its been fielded so now more unhappy customers etc.

So lets take our time, (reasonable), do it smart, and get a good system fielded with minimal glitches.

As far as a node failing and having to re route and that causes additional latency and slow down of the net.  So be it, at least they are planning for continuity of operations, good for them.