Only 14 beams active on VS2

  • 2
  • Question
  • Updated 3 months ago
  • Acknowledged
Again I ask, what is the delay? Only 14 beams active and no explanations. The PR keeps flowing saying VS2 is now nationally available. It’s not. Reps here keep saying this was the plan all along. Marketing keeps saying otherwise. Tired of the excuses. What is the real rollout plan and what is the cause of this delay? You can’t seriously expect us to believe three full months of testing isn’t enough. Tired of the BS.
Photo of Nathan Hart

Nathan Hart

  • 136 Posts
  • 50 Reply Likes

Posted 4 months ago

  • 2
Photo of Danny Booker

Danny Booker

  • 3 Posts
  • 2 Reply Likes
In other words.....please tell us the truth, the whole truth, we can handle it.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2523 Posts
  • 1382 Reply Likes
How do you know how many beams Viasat-2 has? How do you know only 14 active?
Photo of Nathan Hart

Nathan Hart

  • 136 Posts
  • 50 Reply Likes
They directly told me when I asked for VS2 service using the chat interface of the new app.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2523 Posts
  • 1382 Reply Likes
Just because they told you doesn't make it true. If I had a dollar for every questionable statement that has supposedly been stated by a Viasat customer service rep (not a moderator), I could retire.
(Edited)
Photo of Old Labs

Old Labs

  • 3316 Posts
  • 3300 Reply Likes
Actually it was true on February 14, the info (by all appearances it may have been accurate and a random check of some zip codes in those areas does show actual Viasat-2 plan offerenings) was unintentionally leaked by NRTC - it was referenced here:

http://www.dslreports.com/forum/r31835684-NRTC-Viasat-2-Begins-Commercial-Service

I'd already seen it on the NRTC site prior to the good doctor's post. It was abrubtly pulled from the NRTC site shortly after its appearance - somebody may have suffered a wardrobe malfunction being caught with their pants down or an oops I shouildn't have hit submit on that.

That being said and to the original poster, you're not going to get a direct answer here - but you're getting closer to the reason for the non-answer and Viasat is under no real obligation to share the details of the rollout plan or the reason for the delay as much as we would all like them to - that's the only real truth.

It's nothing personal nor is it dishonest IMHO, just business... and publicly traded companies must use discretion in making forward looking statements lest they run afoul of the regulators.

The best you'll get is information gleaned from the official news realeases at Viasat.com or the corporate blog at https://corpblog.viasat.com - and then you can speculate just like the rest of us. The residential section of that blog is useful - but again it's all marketing and corporate communications (to include even more than you think). Some imaginative searches for sales and marketing information for Viasat retailers also provides insight and further speculation. It's much of that speculation by non-Viasat employees that's been taken as an offical response and that's led to the frustration many are experiencing.

The official response is still... plans continue to rollout.  
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2523 Posts
  • 1382 Reply Likes
Waiting to see if a beam map will ever leak out :).

If I remember right, it was a NRTC site that leaked the first Viasat-1 beam map.
(Edited)
Photo of Ronald Stricklin

Ronald Stricklin

  • 152 Posts
  • 60 Reply Likes
You'll never get an honest answer from a dishonest company. However as you may be aware there's an antenna issue. This 300 gbps satellite is putting out something more like 260 gbps and some spot beams are not performing as expected. They are going to have to attempt to fix it before they can receive any insurance money. The slow roll out could be related to this.
Photo of Jab

Jab

  • 388 Posts
  • 50 Reply Likes
RE: checked every zip code

See this post here. Maybe they "sold out" of equipment.

13 February 2006 - “We have had the normal ramp-up problems, nothing more,” Dankberg said in an interview here. “We have gone from producing around 3,000 to 5,000 [terminals] per month to a point where, next month, we will be producing 15,000 terminals.”
Photo of Ronald Stricklin

Ronald Stricklin

  • 152 Posts
  • 60 Reply Likes
Yes I imagine everyone will be excited about viasatcon.
Photo of Jab

Jab

  • 388 Posts
  • 50 Reply Likes
 RE: excited about viasatcon

I didn't realize Viasat sponsored the Comic-Con International: San Diego

Was it maybe in London? Video:  London Comic Con
Photo of Ronald Stricklin

Ronald Stricklin

  • 152 Posts
  • 60 Reply Likes
This will be shocking to someone as worldly you but -con is a generic extension indicating convention and not just associated with comic-con. There's coastcon, animecon, wrestlecon, and various other fan conventions that use the suffix -con. And for fans you we have viasatcon. Enjoy it.
Photo of Jab

Jab

  • 388 Posts
  • 50 Reply Likes
RE: "This will be shocking..."

Well now, how about

#FedCon

#londoncon

Btw, have you taken a Finnish cruise?  Or maybe rode your bicycle in Australia?

Can you do thisOr this?
Photo of L.L.

L.L.

  • 22 Posts
  • 8 Reply Likes
Here’s an idea. If you’re so upset and so tired of the B.S. as you put it, but something else. Get over it!
Photo of Stephen Rice

Stephen Rice

  • 1851 Posts
  • 844 Reply Likes
Domo arigato Mr Roboto.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2420 Posts
  • 1304 Reply Likes
I know many other billionaires that would be nowhere without the internet and computers.

Jab. You remind me of a poster in another forum. That isnt a compliment :).
(Edited)
Photo of Old Labs

Old Labs

  • 3242 Posts
  • 3213 Reply Likes
Shhh! You'll blow his cover...
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2420 Posts
  • 1304 Reply Likes
His postings do that for him!
(Edited)
Photo of Rique

Rique

  • 184 Posts
  • 77 Reply Likes
I’ve got the flu, so I’m not up to a tussle right now (maybe later after I’ve fought off this demon illness), but I just want to say a few things. 1, some “get it” 2, some don’t “get it” and 3, Craig (aka J&J) = truth-teller.
(Edited)
Photo of L.L.

L.L.

  • 22 Posts
  • 8 Reply Likes
It’s comdey to me how everyone has their far fetched opinions. Does anyone on this site actually work for ViaSat? I didn’t think so. There are many options for service aside from ViaSat. Why not choose one? I know why, because Hughes is garbage, your cellular provider is too expensive and their data caps are a joke and any WISP you couple possibly get service from is serving up sub par service.
Photo of Ronald Stricklin

Ronald Stricklin

  • 150 Posts
  • 60 Reply Likes
I find it comedic the reactions to anyone that don't lay a kiss upon Viasat's posterior. It's as if someone said something about their mother. How dare you disparage Viasat. People could quit giving their "far fetched" opinions in a forum set up by viasat so that every fan can have a happy viasatcon. Or here's the crazy option 2: People could continue to do so. Viasat thru its representatives can review the information and take some future consideration. For instance they could look at Nathan's comments and rein in their PR machine. 
Photo of steve heller

steve heller

  • 93 Posts
  • 19 Reply Likes
Yes, "Hughes is garbage, your cellular provider is too expensive and their data caps are a joke and any WISP you [could] possibly get service from is serving up sub par service" is exactly the case where I live.

I'm happy with my unlimited silver 25 plan. Of course I would like it to be cheaper, but as long as it gives me good service about 99% of the time, which is currently the case, I have no complaints.
Photo of Steve Frederick

Steve Frederick, Champion

  • 2555 Posts
  • 1570 Reply Likes
LL, you make the statement that there are other options for internet. Many of us, myself included, have only TWO choices: Viasat and Hughesnet. I can get NO cell service, WISP, ground based cable internet, not even dial-up.

I have been very happy with the service provided by Viasat. It is not sub par, but excellent.

Also this is a consumer forum, so yes indeed, most of those posting on here are either customers or potential customers, along with the forum Moderators, who work for Viasat at corporate headquarters. Those folks are identified with the words Viasat Employee to the right of their name
Photo of Ricky Dean

Ricky Dean

  • 167 Posts
  • 29 Reply Likes
I spoke to Viasat Support and they do say it is on a few beams available, and that service for across the nation could be month or more.
Photo of wm4bama

wm4bama, Champion

  • 331 Posts
  • 220 Reply Likes
Having VS-2 beams available does not mean all the ground stations are fully operational...Like VS-1 history the long pole in the tent for VS-2 is probably getting all the ground stations up and fully functional to support all the beams of VS-2...It took almost 2 months more after VS-1 was operating to get all the ground stations up and running to support new customers...The reason for delays is caused by economic matters to not spend money to get all ground stations ready until (and if) the satellite is fully functional on all beams.
Photo of Steve Frederick

Steve Frederick, Champion

  • 2573 Posts
  • 1583 Reply Likes
I remember when VS-1 first went on line, I had been a Wildblue subscriber for several years already, in January 2012 I received an email from Viasat(Exede) giving me te existing customer preference to switch to the new VS-1. I signed up, and paid the installation charge in early January, with installation scheduled for early February. For whatever reason, that installation date was moved many many times, finally was completed in mid April. Frustrating, you bet, but worth the wait. I suspect it is going to be several months for VS-2 roll out to be completed, and yes, for those moving to the VS-2 plans, it will be worth it.

It appears that patience is a virtue that has been fading over the past several years.
Photo of Brad

Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
We're doing a rolling release to ensure a smooth deployment as opposed to releasing everything at once. Every few days new areas have been opened.
Photo of Michael McDowell

Michael McDowell

  • 392 Posts
  • 117 Reply Likes
It would REALLY be helpful, and stop all the questions, if you cuold provide a map of areas that are currently being served by Viasat-2!
Photo of Brad

Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
Unfortunately we typically find out after it happens. The folks way out in tech and engineering land are the ones testing and soft launching in areas and giving the green lights. We will release it but to ensure it goes smoothly we are taking small steps and releasing in a handful of places today, a few more later in the week sort of approach (not being literal)  because after we release we want to make sure it's all good before we go to the next batch as opposed to a mass release and then having a potential issue. 

VS2 will have VERY similar plans to the ones offered now just with new equipment and some do have a faster speed (That's the tell-tale if it's in your area).
(Edited)
Photo of Michael McDowell

Michael McDowell

  • 392 Posts
  • 117 Reply Likes
Brad, Viasat Employe:

OK,  you find out after it happens. Understood.  BUT why can't you a least provide us with information on the areas that are ALREADY being served by Viasat-2?
Photo of L.L.

L.L.

  • 22 Posts
  • 8 Reply Likes
When do you expect to see all markets open?
Photo of Jim16

Jim16, Champion

  • 1850 Posts
  • 1520 Reply Likes
WOW!
Photo of Jab

Jab

  • 388 Posts
  • 50 Reply Likes
RE: all the ground stations are fully operational

May 25, 2017 - ViaSat plans massive ground network of smaller gateways for ViaSat-2 and ViaSat-3 satellites
...
...
"ViaSat-1 has 20 gateways

There will eventually be more than twice as many gateways for ViaSat-2 than for ViaSat-1, but we can light up the whole satellite with only about half the fully-built quantity.
...
...
Dankberg said having so many gateways means each doesn’t have to be built to perfection, because if one fails, others will pick up the slack. "
=========================

Trivial Sidebar - Currently, if one "core node" (Accelenet server) fails, traffic can be re-routed to another one.  For instance, for those using Riverside, CA Gateway, their packets are processed at Denver's core node.  So if Denver core node failed, these packets could be transferred to Dallas for processing.  This has been done before, and speeds will be reduced.

So, what Dankberg is implicitly suggesting, is that users' packet traffic can be rerouted within satellite when a gateway fails.  So, this is en masse re-routing with a single gateway failing.

On a different note, Hughes SPACEWAY 3, August, 2007 ,  had an " on-board traffic switching and routing capability," which means user to user transmissions (no ground network: direct "connection" between satellite terminals).  This satellite only had 10Gbps overall capacity...5 years later, VS-1 had 140Gbps...ten years later, VS-2 has some 260-300Gbps.  So, in ten years, capacity went from 10Gbps to about 300Gbps.  WB-1 has about 7Gbps capacity.

Btw, Viasat was "Garage founded in 1986 with $3,500 in startup capital." 
(Edited)
Photo of johnny c

johnny c

  • 265 Posts
  • 109 Reply Likes
Patience, patience, as far as roll out goes.  Most systems, software, production, even cars, a rush to get fielded and because of meeting the projected time line, management keeps the pressure on, stock holder concerns etc.   and that leads to many car recalls, system issues, but hey its been fielded so now more unhappy customers etc.

So lets take our time, (reasonable), do it smart, and get a good system fielded with minimal glitches.

As far as a node failing and having to re route and that causes additional latency and slow down of the net.  So be it, at least they are planning for continuity of operations, good for them.