Online payment method problems

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
I am hopeless at this point with this provider. I have had Exede for over two years now but I had to change the payment method a few months back. Since, my service is suspended almost every month OR I received a threatening email telling me to update my payment method on file. I want to cancel but they told me to climb on the roof and take a part down out of the satellite or I will be charged 95.00 for their technician to come out. I am about ready to call the FCC
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Sheila Scott

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Posted 4 years ago

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Photo of Kathy Schley

Kathy Schley

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I already gave up on this ripoff provider we had since only December. My early termination fee is $270 ($15 a day for the remainder of my 2-year contract). Plus I prepaid their modem of $200 of which I don't get any refund. They just want the modem back. All this money wasted, but I'm getting rid of this company this week when my new provider installs their equipment. Worst Internet and provider we've ever had!
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Exede Lindsey

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Hello Sheila, 

I’m sorry to hear of your experience with Exede, we strive daily to make sure that we provide the best possible service, to our customers. In regards to your payment method on file, we highly encourage a valid payment method on file (Electronic Funds Transfer [EFT] or credit/debit card). 

With a payment method on file:
- Avoids the account being suspended for non-pay and having service interrupted
- Less likely to have service interruption
- Convenience of not having to call in every month to pay

As a convenience, we do offer the assistance to send out a technician to retrieve your leased equipment if requested, to do so there is a service call charge of $95.00. for further information please give us a call at 866.945.3258
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Kaelyn Harris

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i dont pay bills boo