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Some credit/debit cards have expiration years later than 2022, believe it or not, but the field for that information on the online payment site only goes to 2022. So EVERY TIME, I have to call customer service. Can't you just fix your payment portal so it can handle at least a 2023 expiration date?
Oh, I could change the expiration date on the automated phone system (supposedly), but it still made me wait 20 minutes on hold to speak to a representative, only to find that the date STILL wasn't changed, but now I have to wait until "tomorrow" because the information can only be changed once a day. Stupid, aggravating, system.
Oh, I could change the expiration date on the automated phone system (supposedly), but it still made me wait 20 minutes on hold to speak to a representative, only to find that the date STILL wasn't changed, but now I have to wait until "tomorrow" because the information can only be changed once a day. Stupid, aggravating, system.
Posted 5 years ago
?This did not answer my problem. I just need to give you the change in the three numbers on the back of my new visa card. Please advise how I make the change for you so the bill will continue o be paid by my credit card.
Hello Neccia, there are a few options for updating the payment method. You can log in to MyExede.net with your username and password and update your payment method from your customer portal. You also have the option of giving us a call at 866.945.3258 or you can send us an email to exedelistens@viasat.com with your account and contact information and we can assist with you billing info update. Thank you
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