Online payment credit card expiration field

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
Some credit/debit cards have expiration years later than 2022, believe it or not, but the field for that information on the online payment site only goes to 2022. So EVERY TIME, I have to call customer service. Can't you just fix your payment portal so it can handle at least a 2023 expiration date?
Oh, I could change the expiration date on the automated phone system (supposedly), but it still made me wait 20 minutes on hold to speak to a representative, only to find that the date STILL wasn't changed, but now I have to wait until "tomorrow" because the information can only be changed once a day. Stupid, aggravating, system.
Photo of Jeff R

Jeff R

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  • frustrated, irritated, and increasingly angry

Posted 3 years ago

  • 1
Photo of Exede Lindsey

Exede Lindsey

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Hey Jeff, I would be more than happy to take a look at your account and assist with your payment method info. Feel free to shoot an email over to exedelistens@viasat.com with your account and contact information. Thank  you. 
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Kaotic Technologies

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wow, i have never had or seen a credit card more then 6 years out for expirartion, skrry its such a hassle
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Neccia Davenport

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?This did not answer my problem. I just need to give you the change in the three numbers on the back of my new visa card. Please advise how I make the change for you so the bill will continue o be paid by my credit card.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
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Hello Neccia, there are a few options for updating the payment method. You can log in to MyExede.net with your username and password and update your payment method from your customer portal. You also have the option of giving us a call at 866.945.3258 or you can send us an email to exedelistens@viasat.com with your account and contact information and we can assist with you billing info update.  Thank you 
(Edited)