One month review

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  • Praise
  • Updated 2 years ago
  • (Edited)
Websites such as this one tend only to see the complaintis that customers have.  Very rarely does one read when everything is running the way it should.  I was a customer of Hughesnet for 9 years and it was the same way on their forums.  If Hughes, Exede and others were really worthless pieces of trash they would go out of business as in the end it's the customer that makes or breaks a business.

Problem most of the time is customers are used to having cable or wireless internet which is usually really fast and has a reasonable bandwidth.  Then they move to the boonies and find out the only thing available to them is satellite internet service and expect a similar product to their terrestrial based experience.  This is flawed for a number of reasons as the bandwidth limitations, equipment expenses to loft a multi-million dollar satellite into space in synchronous orbit not to mention the downlink facilities, ect.  Whereas with cable or wireless it's basically fiber optic into the headend and then the physical distribution network of cabling or the wireless towers and equipment.

With my one month review I can truthfully say that Exede has pretty much met or 'exceeded' expectations.  I started out with the Liberty10 plan to give it a shot.  With Hughes I was on a daily cap of 250Mb and it reset every morning at 5am local and then the unlimited downloading was between 2am and 7am.  If you 'fapped' out with this plan it was a 24 hour or less slowdown before you were up to normal speeds again.  Like many here I used more data than I expected.  I didn't watch it very carefully with Hughes and I used up my 10Gb in about 12 days.  There were a few substantial updates that accounted for a fair amount of that cap however.

What I was interested in was the speeds when I went over to the Liberty access.  During off peak times I was getting 5mbps to 10mpbs download speeds and around 5mbps upload which was as indicated that I could expect.  One thing with Hughes is anytime you wanted to connect a secure website [https] for some reason it would always slow down to almost dial up speeds ad with Exede it's as quick with the secure sites as it is standard so that is a big plus. 

During the peak use times obviously it slowed right down but standard web browsing was still acceptable.  The way they traffic shape they try to not inhibit standard browsing but if you want to download files, run video or do a lot with mail then it slows down.  During peak times I was getting anywhere from 250kbps to 1.8 mbps and this is understandable.  I was on Liberty access for almost 20 days and at no time was the service unusable even during peak useage. 

Most of the times I could watch youtube videos without a lot of buffering and I also used a download manager to download the complete video and then watch it which is a good workaround when the system is busy.

These satellites have limited bandwidth and all customers simply can't run full out all the time.  That is just the nature of the beast.  Think of it like the water line coming into your home.  You might be able to run two or even three faucets wide open without a problem.  But if you do that and flush the toilet and run the washing machine too your going to have a problem.  There is only so much water that can run thru a pipe at any one time and only so much data that can run through a satellite transponder at any one time.

I do realize that some people have problems with Liberty pass.  Part of that might be flawed expectations as we talked about earlier.  Others might have the misfortune on being put on a crowded spot beam and still others might not have gotten a good install.  I did my homework in advance, I checked out the various reviews and as a long term satellite user I knew what I could expect and what I couldn't. 

From my standpoint Exede met or 'exceeded' it's claims.  And yeah, if you want to give me a break on my bill because of an excellent review I'll take it.  LOL 
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Hfcomms

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Posted 2 years ago

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Gregory Davis

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WOW - goood to hear (read) something positive once in a while. I'm currently on Liberty Pass and still getting the things done that I need to do. Patiently waiting for Viasat 2.
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Brad, Viasat Employee

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Thanks for the feedback! 
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GabeU, Champion

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I have the competition, but I agree 100% with what you are saying.  When someone buys a service and the consumer is satisfied with it, rarely do they write to say so.  OTOH, when someone has a problem with the service they almost always write a complaint or, of course, ask for help.  So, in the end, it can look like that service is awful, when in reality the vast majority of customers are perfectly happy with it. 

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david, Champion

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I was on Exede for 3 1/2 years (fairly slow, 8 meg but unlimited service just came along, Yea Me!) and we were happy with it. Like the OP I did my homework and knew what I was getting, not getting and what I had to do on my end with our computers before I signed the two year contact.

Sat internet is expensive for the provider so it's expensive for their customers to buy, the data is limited because only so much can go through the satellite and the pings that limit gaming are high because of the speed of light. It is what it is and should be an internet of last resort.

We had three glitches in 3 1/2 years, two of them early on. Two of them were took care of by Exede, the third we never called about because it was on the last day before our data reset and didn't effect us. We were happy Exede customers (well, as happy as you can be with sat internet as our only internet possibility :-) ).
(Edited)
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Hfcomms

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Update of initial review....

It's been over 4 months now that I have had the service and I have had a longer time with the service now.  I am still on the 'Liberty 10' plan and Exede continues to outperform my old Hughesnet system that I had before.  I 'usually' am on priority data for the first 10 to 12 days and on the Liberty pass the remainder of the month.

When on priority data I get good speeds pretty much for 18 hours a day and reduced speeds during peak usage times.  However, during peak times I am still able to stream video such as youtubes with minimal to no buffering.

When on liberty pass I still have great speeds of 5Mb down or more during early mornings which works out well for me as I'm often up before 5am.  I'm on Liberty Pass right now and I downloaded a 200 MB video around 6am this morning and it downloaded in less than 5 minutes no problem at all.  I can stream audio just about any time of the day or night and although watching a youtube during peak hours can be challenging with several pauses to buffer it's still a doable experience.

I had a good install with a seasoned technician who does hundreds of installs a year and having installed Satellite Internet and KU/C-band satellite dishes I know what to look for during an install.  I consider having a quality install a big part in a properly functioning system.  And perhaps I'm on a spot beam that is not as congested as some others but overall the system continues to outperform my old Hughesnet system and I still consider myself a satisfied customer.

Also a big part of my overall satisfaction is being a Satellite Internet customer for quite a few years going back to the old one-way download systems I know what Satellite Internet can do and what it can't so I didn't have unreasonable expectations.  A lot of people don't come to forums like this to say that they are content with the service and that is one of the problems as people read about some of the nasties and assume that the thing is just junk.  Believe it or not that is the exception and not the rule otherwise Viasat wouldn't stay in business very long.  Is it fiber or cable quality Internet?  No, of course not but then again if I had fiber or cable I wouldn't be able to watch a wolf or bear go down the trail through my property either while I'm on my tablet.  Wouldn't trade it for the world.
(Edited)