One month in with Viasat service

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  • Praise
  • Updated 6 months ago
Well, it's been a month since I switched to Viasat from Hughesnet, and overall I'm quite happy. Speeds are fast even during peak times, and even with all the rain and severe weather I had last week which knocked out DirecTVs signal, I rarely lost Viasat signal, in stark contrast to HughesNet where I'd lose signal if it stormed 25 miles away. Heck, it's difficult to get used to the idea that I don't have to live on 666MB/day and have actually been able to stream off Amazon Prime.

But it hasn't been without its issues.
  • Spontaneous modem restarts and signal resets. Happens at random, most often at 0000 GMT, lasts a couple of minutes. Unknown cause.
  • Inability to access any modem tab, such as the diagnostics tab. It's apparently a known issue with these Spock modems, and hope it gets fixed soon.

Aside from these it's great.
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Matthew Maples

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Posted 6 months ago

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VeteranSatUser, Champion

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Glad you are happy.

What plan are you on?
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Matthew Maples

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Silver right now, might drop down to bronze once the 3 month discount is over.
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Michael McDowell

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If I've learned anything over the last 18 months or so, it is not to count on plans being the same by the time you are ready to make a change!  When you think that there is no way for Viasat to make things any worse, they come up with something to surprise you!
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SonyaA

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yeah like Michael McDowell says if you have a plan you want right now you better change or things could be worse in as little as one day 
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Matthew Maples

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I had worse for a long time, it'd take a lot for Viasat to match that level of garbage. These were typical daily performance figures...


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Nathan Hart

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You need to enable a few things in your web browser settings to view the modem pages. Can’t remember if it was active X or scripts. Something like that.
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Casual Observer

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A while back, there was a suggested workaround for accessing the modem's configuration pages by using a wired (Ethernet) connection and access it by the IP address assigned - 192.168.100.1 appears to be the default. From that conversation it appeareed to only be impacting WiFi connections to the router's config utility.

I had similar problem with my Asus router long ago and far away that has since been fixed or maybe I self-corrected with my Windows hosts file . Maybe it'll help maybe not - but easy enough to give it a shot, if you've got a device (e.g. laptop) that has a wired connection.   
(Edited)
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Casual Observer

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Are you familiar with the hosts file on Windows (Surface Pro)?

If so you might try adding an entry to it like:

192.168.100.1        router.viasatmodem.com

See:

https://www.howtogeek.com/howto/27350/beginner-geek-how-to-edit-your-hosts-file/
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Matthew Maples

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No effect. 404 not found.
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Michael McDowell

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I'm not sure but you may need to reboot after you edit the Hosts file.  Not sure when Windows reads it! Just a SWAG!
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Casual Observer

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Maybe someone can also verify that's really the ip address they use - online doc says yes. But maybe not - that's not a typical default for third party routers, But Viasat ain't typical.
(Edited)
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Matthew Maples

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It is different, my router uses 192.168.100.1 for the Viasat modem instead of the typical  or .0.1.
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Matthew Maples

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And I think a meteor has hit the satellite...

this result
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Matthew Maples

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Also finally got out my powerline kit so I'm able to look at the other modem tabs...Is funny how the default applications for custom internet policies are from 1995 or don't exist anymore.


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Matthew Maples

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And back to normal :)

this result

this result
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VeteranSatUser, Champion

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How do you know this is not abnormal?
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Matthew Maples

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It probably is abnormal, it's about half as fast as it has been.
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VeteranSatUser, Champion

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I have satellite internet since 1996. Often you will find there is no rhyme or reason to why the internet works fast or too slow. Lot of variables involved.

It has served me well. I cant complain. But it is 2019 and I now get primetime speeds like I got 13 years ago. No excuse for that and it is unacceptable that the technology hasn't inproved.