On windy days, I lose internet connectivity. Is my dish installed properly?

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  • Updated 1 year ago
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Juli Isaacson

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Posted 4 years ago

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Bev, Champion

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Are there trees that might be blowing in such a way as to block a clear view of the southern sky for your dish? If not then it is possible that it needs to be tightened or adjusted. You can call support and ask about it but, I think that would require a service call to your home.
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Also depends on how hard wind is blowing and from which direction. When wind is blowing from south at 40 miles+ an hour can't keep signal. Dish keeps sort of bouncing. 
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Brad, Viasat Employee

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There could really be a number of things. Trees blocking the Line of Sight, the reflector plate could have been loosened, really the best thing you can do is to call us at 855-463-9333 and we can quickly see if the dish is mispointed or anything
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Cheryl Holmes

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We keep losing internet . Comes and goes constantly and so we get booted off! Very irritating! Can't get anything done
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Andy Schack

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Cheryl, could be several things. Try typing in into your address bar and see what number you see for "cable resistance", also the number (this can fluctuate so just a general idea) for RX SNR. 

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Juli Isaacson

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Same thing happened at my place. The dish wasn't installed properly so it wobbled in the wind. I scheduled a service call to correct the problem and now it's fine, no cost to me.
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Bev, Champion

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Posted in a two year old thread. Starting a new thread gets a better response.

Please reference the new conversation here: Dish alignment problem?
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Matt B, Viasat Employee

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As Bev said.  Locking thread.

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