Old emails and contacts did not migrate, also I am not getting new emails. What do I do to correct this?

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  • Question
  • Updated 3 years ago
  • Answered
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Wes Burcham

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  • frustrated

Posted 3 years ago

  • 6
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Brad, Viasat Employee

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Hello Wes

This is a known issue tied our migration last night. This is a known issue and our engineers are currently fixing the issue. Once resolved your emails will show. It should be fixed in a few hours
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WARREN L GAIENNIE Jr

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As you can see the, " It should be fixed in a few hours", comment does not hold water after 3 days of NO SERVICE.
Being a Disabled Vet, Cancer Survivor and have Survived being hit by 2 stupid drivers (2004/2010) loosing ALL CONTACT INFORMATION built up over years of communication is ^R^&^%%^&^(*)(*&.
I cannot use the MYVET communication for ordering my meds /appointments and test results............I am Not a Happy Camper. The Heads should roll because they did not do this correctly, smoothly, and definately not pain free.
I have 4 mail boxes so as not to make different communications for genealogy research or other special intrests combined......
NOT A SINGLE ONE IS WORKING ....................................
(Edited)
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WARREN L GAIENNIE Jr

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I sure hope this gets quickly, I have no communication in all 4 mail boxes
Warren 12:25
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WARREN L GAIENNIE Jr

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It is now 3 days from my last post..........NO CONTACTS, NO OLD OR NEW EMAILS AND EXCEDE IS GOING TO FIX THIS """"""  WHEN  """""????????????????
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Brad, Viasat Employee

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Hello Warren, 
Are you using anything like Outlook? Or is this when you log in at go.wildblue.net? The issues from Thursday were said to be fixed by 1:45 MST on that day. If you are still not able to see these we'll need you to contact us. The quickest and most effective way to get your issue resolved will be by calling in to our support line at 855-463-9333. Alternatively, while you're waiting you can likely still log in at mail.google.com if your info didn't carry over... UNLESS this is an outlook issue/pulling up email via another method outside of visiting go.wildblue.net.  I would strongly advise calling in as that's where our email team (and our forum/social media team) are fielding calls.
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WARREN L GAIENNIE Jr

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I do not use Outlook.
I have been calling daily from Thursday of last week trying to get something done.....
As of this communication, ............................
Let's just say, I am about to consider changing to DishNet. Granted I may loose some things and price points/data but at least I would have service......
I am still DEAD in the water.
I have used the Chat window daily
I have called to CS daily
I have gotten FAKE transfers to "Technical".
I have asked to speak to higher authority or supervisor or Dept head or Office mgr.....
only to cause them to reveal themselves as just another CS and nothing more.
 I already have talked to my friend that is a Installer for other ISP service providers and was told that this screwup by ViaSat has been keeping the transfers to dish very hi and also to the more expensive Hughes services.
I would think that Via Sat would have done a better transfer than what is now happening.
I know from my former work, I always did had others vet my changes before starting them...
From my end, it appears that higher ups got lip service but not results.
I cannot see how you can help, but at least I can vent...
>
For what little it will do I sent an email to the company that owns ViaSat,

Modern Times Group MTG AB 
Skeppsbron 18 Box 2094 
111 30 Stockholm 
Sweden 
+46 8 562 000 50
But I feel sure it was a wasted effort.
Warren
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Alex, Viasat Corporate Communications

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For the record, this is not the ViaSat that provides your Exede service. ViaSat is an American company HQ'd in Carlsbad, CA and most of our Exede services are managed out of our Denver office. Someone will be in touch with you soon to get this sorted out.
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Exede Lindsey

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Hello Warren, thank you for reaching out to us. This is definitely not the impression we like our customers to have. We truly apologize about the experience you have encountered. Allow us to look into this for you. If you still experiencing migration issues with your email please feel free to send your account and contact info to exedelistens@viasat.com. Thank you 
(Edited)
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Boki Burke

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I'm having the same problem....really considering switching back to Hughesnet...this is ridiculous....I have to have my email for work....they need to make the transition back to Google....very disappointed in the service with Wildblue/Exede....have a feeling they'll be losing a lot of customers over this crap!!! 
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Knight Rider

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Call customer service 1-855-463-9333 and ask for the email support team.