Ok where is my data going

  • 1
  • Question
  • Updated 3 years ago
2 months ago we used up all of our data in 3 days while only checking email I called to get a n explanation as the most we had used before was under 20g I have a 60g plan. we are self employed gone all day and we live over 2 miles to the next house have password on our system. the explanation was someone from far far away was getting our data. Last month I checked it regularly and we used under 10 g no difference in the way we used the internet. Now again this month over 53 in 8 days and we haven't even been home much whats up anybody else having these kind of problems?
Photo of Christine Chailland

Christine Chailland

  • 2 Posts
  • 0 Reply Likes
  • Confused, flustrated and much more

Posted 3 years ago

  • 1
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 533 Reply Likes
Christine, sorry about the data issues I would be frustrated too. To used 53GB in 8 days definitely sounds like an issue. Send exedelistens@viasat.com with your account and contact info and they will look over your account and see if they can figure out what's going on.
Photo of Jack Prindle

Jack Prindle

  • 52 Posts
  • 38 Reply Likes
Yes, many of us are having the same issue . Still waiting for response, answer, and solution!
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Christine, I would be more than happy to take a look at your account to review your data consumption. I would like to pinpoint and identify exactly where your GB’s are being used for or if this is in fact an internal issue. Please send an email to exedelistens@viasat.com. Thank you