Oh Woe is Me!!

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My credit cards have been suspended because of fraudulent charges. How long do I have before I get terminated. I should have a new account info in 5 to 7 days.
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James Knapp

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  • worried and anxious

Posted 3 years ago

  • 1
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James Knapp

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Nobody seems to be talking to me.
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James Knapp

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Not helping. I can't update my payment Information for at least five days because somebody stole my credit card information. I guess your little system here either doesn't like me or is unable to figure out what I'm talking about. A human would be nice. I have your phone number so I will call tomorrow. I hope your phone tree is better than this crap
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James Knapp

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Computer still isn't listening or reading what I'm saying. Good night, HAL.
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James Knapp

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Wondering now why I'm bothering. How contract problems? How much longer am I locked into you people. I hear Hughes Net is good.
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James Knapp

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Oh well. This kind of frustrating computer crap is why I hope No Computer Nerd will ever get elected President.
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James Knapp

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If you disconnect me over this oh well.
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James Knapp

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HAL, why did you open the airlock?
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James Knapp

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HAL I need you to power down. HAL, close the airlock. I can't breathe. HAL! HAL! H
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Old Labs

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ViaSat employees don't monitor this forum 24/7.

Contact customer care at 855-463-9333 or send an email to exedelistens@viasat.com (include your account and contact information in the email but do not post the information here since this is a public forum and your sign in here is not related to your Exede account).

See http://www.exede.com/customer-support/ for normal hours since this appears to be a billing issue.
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Kaotic Technologies

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Lol
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Exede Lindsey

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Hi James, I would recommend to please give our customer care a call at 866.945.3258 such as Old Labs has mentioned above. Please let them know what’s going on with your financial situation and they can place some notes on your account.  

You also have the option to chat in with one of our agents if this is more convenient, please follow the link below to do so.  

https://viasat.secure.force.com/kb/PublicKBContactUs