Offline in northern PA this morning

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
Stuck in scanning status this morning in northern PA. Light snow here, but nothing that has bothered the satellite in the past. Must be a ground station having weather issues or the satellite blew up last night.
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Voyager

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Posted 2 months ago

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ExSatUser

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Snow/ice on the dish/tria?

I don't miss those days!

But seriously, I did have to sweep my DirecTV dish last night due to snow on it.
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Voyager

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I have not yet been out to check, but we got only an inch of light snow last night. We recently had an 8” storm with wind and the satellite rode through that just fine. I will be going out to check the dish shortly. I can’t see it from inside the house so I can’t be sure its status.
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Voyager

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Dish and TRIA look fine. It does look like the TRIA was hit by a snow slide off the roof so it may have knocked it outside of alignment given how flimsy the mount is. I questioned the installer about this, be he thought the snow slides would go far enough away from the building as to not be a problem. It hasn’t thus far, but this time it looks like some snow hit the TRIA based on where the snow pattern is on the ground. Looks like $100+ to get an alignment check.
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Voyager

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Not sure why the upload rotated the image 90 CCW, as it is oriented correctly on my phone and ipad.
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Homeskillet

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Is that held on by self tapping screws with metal framing behind the siding?
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Voyager

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It is held on by screws that go through the siding into 2x4s laid on edge as furring strips. The bracket is well anchored and shows no signs of having been moved, but then not sure how much it takes. Looks like the snow hit the TRIA mostly as the dish is largely sheltered under the eaves, but the TRIA extends a foot or more past the extent of eave coverage.

I called my local installer, but they said they had to be dispatched by Viasat. So, I called Viasat and spent 10 minutes power cycling the modem (already done at least three times), waiting 5 minutes, waiting for them to open a work order and look up my local installer (which I already knew) and then getting the OK to call the installer to schedule a visit.

Of course, this time I get an answering machine unlike the first call where I got right through. The question now is how many days do I have to wait for the installer to get to me... I sure wish Viasat would provide us with the password to access the alignment mode in the modem. I watched the installer and it is a pretty straightforward process. If they can’t get here fairly soon, I will probably give it a shot as I have nothing to lose as it is clearly out of whack now and I will be paying the service visit fee anyway.
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Diana, Viasat Employee

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Voyager,  I do understand your frustration and apologize for all the inconvenience you have experienced. I can escalate it if you would like.  Please send an email to viasatlistens@viasat.com with your account and contact information.

 
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ExSatUser

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Patterns are not going to change now. Don't see a major storm hitting Ohio/Virginia/Maryland/Pennsylvania this year.
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Voyager

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Never say never when it comes to weather.
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ExSatUser

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Don't doubt Puxatawny Phil!
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Voyager

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Better check your spelling. LOL.
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ExSatUser

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Nah. I should have just said Buckeye Chuck! Easier to spell!
But he is a knock off! Lol