Offer Trial Period

  • 1
  • Idea
  • Updated 4 years ago
  • Under Consideration
There are people that don't understand what and what not cannot be done with a satellite network (particularly gamers). Having this trial period would cut down on people that in their mind the service is not what they need and thus the amount dissatisfied customers, and customer care calls etc. I suggest you offer a 3 month trial this way:

Three month trial, customer pays plan fees monthly and a setup/tear down fee up front, these fees can be totally or partially applied to the 4th month bill.

 I think this is reasonable and will encourage serious potential customers to take a look at your service. I know I originally balked at coming on board until it was my last choice. Although I don't agree with some of your policies, I do like the service overall. If there had been a trial period, I would have been a customer 6 months earlier and probably would still be a regular customer.  
Photo of Grumpyoldman


  • 234 Posts
  • 88 Reply Likes
  • just fine

Posted 4 years ago

  • 1
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
I agree, a 14 day trial would be sufficient to show the unaware just how fast some thing burn the data. Then Excede could offer plans that better meet their usage, or they could terminate w/o ETFs.