Notifications for new data plans?

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  • Question
  • Updated 10 months ago
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Is there any way I can be notified when new data plans are available? Especially plans for the Viasat 2? When will we know the details for the new Viasat 2 data plans?
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Kyle

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Posted 10 months ago

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privatejordy

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On the dashboard page click on change plans, and all optional plans currently offered for your area will display on the next page. We aren't even notified when the system will be down for maintenance, so I wouldn't expect much in the heads up department for existing customers.
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mike barber

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I have my service with a company called NRTC because of that I don't think I can access the "dashboard" whatever/wherever that is. Can some one tell me how I can find out about optional plans and potential Viasat plans? Must I contact NRTC?
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Matt B, Viasat Employee

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You're correct Mike, you don't have access unfortunately, and for plans, you will need to contact your NRTC dealer.  Plans that we launch will not be available to you, but I'm sure NRTC will have great plans on their side!
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privatejordy

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My plan is no longer available, and I don't know if it was a plan only offered to new customers or the region (at the time).
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Kyle

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Seems like they would want to let their customers know when a new better plan is released. They're missing out on revenue from a lot of people upgrading just because they're uninformed. I had no idea a new unlimited data plan was available for me until I saw someone mention it on here and decided to login and take a look.
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Ben Jumper

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That is EXACTLY what it told them in CHAT today; they are missing out on revenue!!

I waited and checked and waited and checked again for a year and a half, before I finally saw that I could get BOOST (DOUBLING MY SPEED!).

I only found out because I subscribed to these e-mails and saw one about UNLIMITED, which I wasn't told about either and stumbled across BOOST, now available for me...FINALLY. But why not a simple e-mail???

No proactive or customer friendly, in that way!

BTW, it is going to take awhile even for the Video Data Extender to show up on a lot of accounts.
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mike barber

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As my children often said to me when they were younger....DUUUUH DAD!!!
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Brad, Viasat Employee

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ViaSat 2 won't be taking in customers until early 2018. In some areas now we are offering unlimited plans with video resolution limits. You can always see whats available at my.exede.net.

For more information of ViaSat 2, we usually have announcements here but also on our website blog https://www.exede.com/blog/

Right now I think we're just getting everything prepared but I'd say in about a month or two we'll have more information updated. 
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Kyle

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Thank you for the info about the ViaSat 2. But what about my other question? Why not send out an automated email when new data plans are released, so customers know when a better plan is available to upgrade to? I already receive automated emails when my bill is paid and when I've reached my data limit, so it seems like it would be easy to do the same when new data plans are available?
(Edited)
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Bradley

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I’m of the opinion that Exede doesn’t have a system sophisticated enough to handle such a request. There are so many different plans and different pricing, it becomes a logistical nightmare without a snazzy program with someone constantly updating it. If they offered the same plans and the same pricing, I think it would be more feasible. I agree though we should be notified when programming changes at the least. Maybe a message that says check out our new plans!
(Edited)
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Alex, Viasat Corporate Communications

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Kyle, you're right that we're not great about alerting our customers to new services that might be available. Part of it has been our reluctance to bombard people with email, but part of it has also been resources. We're in the process of hiring someone to focus on upsell communications like this, as well as some new customer communications specialists, so we should be getting a lot better at it going forward. 
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Ben Jumper

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Just send an e-mail out when anything new is available and THEN the customer can check to see if it is available for them; a whole lot easier and better than fruitlessly checking every day, like I did for months!
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Gregory Davis

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Here is my .02 worth - Via one of yesterdays post I decided to follow a link which led me to Viast/Exede web site.  SUBJECT?
Anyway I clicked a link to see what's currently being offered in my area - NEW PLANS.  I switched from Liberty 18 to a Liberty 25 w/free zone.  Hardly ever used the free zone but the new plan was cheaper and we have another 7 GB to boot.  This of course comes witha reduced video resolution of 480P.  We hardly ever use video - maybe youtube and some facebook videos.  This should keep us happy while we wait for future plans with Viasat2
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Ben Jumper

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That is exactly how I found it, through these e-mails and posts - not from Exede