Notifications for new data plans?

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  • Updated 3 months ago
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Is there any way I can be notified when new data plans are available? Especially plans for the Viasat 2? When will we know the details for the new Viasat 2 data plans?
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Kyle

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Posted 1 year ago

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privatejordy

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On the dashboard page click on change plans, and all optional plans currently offered for your area will display on the next page. We aren't even notified when the system will be down for maintenance, so I wouldn't expect much in the heads up department for existing customers.
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privatejordy

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I just checked to see what plans are available to me and none are better because the one I am on has the 25mbps speed and the others only offer 12, and I saw something else while I was on that page that I'd not noticed before, this: Please note: some plans may require a new 24-month minimum service term. YIKES
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Old Labs (VS1-329-L12FZ)

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If you switch between birds (Viasat-1 vs. Viasat-2), a new 24 month commitment is incurred to cover the cost of the installer visit that is required (not covered by Easy Care either).
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privatejordy

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I don't think any of the plans that were available when I first signed up are available now, and none of the plans that were available when I changed my plan or available now. Available plans are frequently changing and none that are offered for my zip code at this time are an improvement.
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Old Labs (VS1-329-L12FZ)

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Not all Viasat-2 plans are an improvement over Viasat-1 - depends what plans are offered but you've failed to identify which plan you're currently on and what plans are currently offered to you as an existing subscriber  - in general right now the consensus seems to be that only Liberty Plans are currently available on Viasat-1 while "unlimited" plans are currently only available on Viasat-2.

Unlimited plans were offered on Viasat-1 before Viasat-2 went live but no more. The latest Unlimited Plans offered on certain beams are Bronze 12, Silver 12, and Gold 12 (all 12 Mbps despite being on Viasat-2) - many would consider the Liberty Plans to be a better choice than those specific overpriced plans.

Viasat's strategy  since this 11 month old conversation started,  went  through the looking glass long ago and becomes increasingly "curiouser and curiouser" to guote Alice... many of us have simply stopped trying to make sense of it, they're going to do what they want to anyway based on some marketing whim. It comes down to, if you like your plan keep your plan or risk losing it by switching to something that may on the surface sounds better but might not actually be without careful examination.

Regardless, anything that results in an equipment swap due to switching birds will require a new 24 month commit at last check - "some plan switches may", while  some plan switches may not. I'd imagine that would apply if switching from Viasat-1 to Viasat-2 or vice versa since an installer visit would be required in either scenario.
     
(Edited)
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VeteranSatUser, Champion

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Looks like they changed some stuff on the Viasat website, including a propaganda section on how great their "unlimited" internet is...

https://www.exede.com/unlimited/

I am not sure everybody with "unlimited" plans would agree with their assessment.
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privatejordy

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My plan is no longer available, and I don't know if it was a plan only offered to new customers or the region (at the time).
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Kyle

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Seems like they would want to let their customers know when a new better plan is released. They're missing out on revenue from a lot of people upgrading just because they're uninformed. I had no idea a new unlimited data plan was available for me until I saw someone mention it on here and decided to login and take a look.
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Ben Jumper

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That is EXACTLY what it told them in CHAT today; they are missing out on revenue!!

I waited and checked and waited and checked again for a year and a half, before I finally saw that I could get BOOST (DOUBLING MY SPEED!).

I only found out because I subscribed to these e-mails and saw one about UNLIMITED, which I wasn't told about either and stumbled across BOOST, now available for me...FINALLY. But why not a simple e-mail???

No proactive or customer friendly, in that way!

BTW, it is going to take awhile even for the Video Data Extender to show up on a lot of accounts.
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mike barber

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As my children often said to me when they were younger....DUUUUH DAD!!!
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SirXena Tegila

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Theyre not losing money by not telling us old customers. Most of the new plans are way way better for the same $, therefore theyre making more by not telling us. The new money os in new customers and new customers alone. We pay $100 for 15gb. We cam get 150gb for $100 now bit lose the modnigjt to 5 unlimited. Most households woildnt care, but i stay up all nig 3hr and make use of it and the 150gb plan would actually give us less data in the end, though the delayed throttling til rush hour would be great. I wish they would change their throttling methods across the board, but then they'd want to change pther things like removing free time across the board. I don't think they even stick to what they say they're going to give as it is though, so giving us a little something would go a long way towards customer satisfaction.
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Brad, Viasat Employee

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ViaSat 2 won't be taking in customers until early 2018. In some areas now we are offering unlimited plans with video resolution limits. You can always see whats available at my.exede.net.

For more information of ViaSat 2, we usually have announcements here but also on our website blog https://www.exede.com/blog/

Right now I think we're just getting everything prepared but I'd say in about a month or two we'll have more information updated. 
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Kyle

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Thank you for the info about the ViaSat 2. But what about my other question? Why not send out an automated email when new data plans are released, so customers know when a better plan is available to upgrade to? I already receive automated emails when my bill is paid and when I've reached my data limit, so it seems like it would be easy to do the same when new data plans are available?
(Edited)
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Bradley

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I’m of the opinion that Exede doesn’t have a system sophisticated enough to handle such a request. There are so many different plans and different pricing, it becomes a logistical nightmare without a snazzy program with someone constantly updating it. If they offered the same plans and the same pricing, I think it would be more feasible. I agree though we should be notified when programming changes at the least. Maybe a message that says check out our new plans!
(Edited)
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Alex, Viasat Corporate Communications

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Kyle, you're right that we're not great about alerting our customers to new services that might be available. Part of it has been our reluctance to bombard people with email, but part of it has also been resources. We're in the process of hiring someone to focus on upsell communications like this, as well as some new customer communications specialists, so we should be getting a lot better at it going forward. 
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Ben Jumper

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Just send an e-mail out when anything new is available and THEN the customer can check to see if it is available for them; a whole lot easier and better than fruitlessly checking every day, like I did for months!
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Gregory Davis

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Here is my .02 worth - Via one of yesterdays post I decided to follow a link which led me to Viast/Exede web site.  SUBJECT?
Anyway I clicked a link to see what's currently being offered in my area - NEW PLANS.  I switched from Liberty 18 to a Liberty 25 w/free zone.  Hardly ever used the free zone but the new plan was cheaper and we have another 7 GB to boot.  This of course comes witha reduced video resolution of 480P.  We hardly ever use video - maybe youtube and some facebook videos.  This should keep us happy while we wait for future plans with Viasat2
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privatejordy

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Is the reduced video resolution mandatory or optional?  With the plan I currently have I can turn it on and off.  Just curious because I have no plans to change anything, but I am going to go see what's available for my zip code since I haven't in a while.
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Jim16

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All of the "unlimited" plans will have the streaming throttled to around 1-3mbs depending on the color of your plan.  Bronze, gold platinum, unobtainium....  I think the only plans left that don't restrict streaming are the Liberty plans.
(Edited)
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privatejordy

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My speeds are higher than that when I'm in data restriction mode
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Jim16

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Yes, people don't see, read, the part about data saver.  Glad to see you did!
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privatejordy

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I lost two hours of free zone time when I changed plans earlier this year, so I read everything carefully!
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Ben Jumper

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That is exactly how I found it, through these e-mails and posts - not from Exede