Notification of Maintenence Would Be Nice!

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  • Updated 3 years ago
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Archived and Closed

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It would be nice if Exede would notify customers when a scheduled maintenance is in the area. I was in the middle of working on-line, when poof, there went my internet. I called to only find out its now down til 5 am which is conveniently when the free zone ends. Thanks to this company's piss poor communication skills, I now have to redo everything I was working on and resubmit it.
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MeganW

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Posted 3 years ago

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Steve Frederick, Champion

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MeganW, Alex did send out a message yesterday afternoon that there would be interruptions in service last night. See his post here https://community.exede.com/exede/topics/leap-second-tweak-will-affect-service-tonight-june-30
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Diana, Viasat Employee

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Mi MeganW.  I apologize if you were not aware of the interruption last evening.  As Steve answered, it was posted yesterday afternoon.  Thank you for your suggestion and I will escalate it to the proper department.
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Old Labs (VS1-329)

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Unfortunately, GetSatisfaction isn't particularly well suited to announcements, locating them can be difficult for many and are often overlooked.

Perhaps  ensuring that they are always tagged as announcements might help and users could establish a shortcut to:

https://community.exede.com/exede?topic-list[settings][type]=update

The Announcements tab serves that purpose also but can be overlooked perhaps it can be made the default?
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Matt F, Viasat Official Rep

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Hi MeganW, whenever possible we also make these announcements on our social media pages. http://www.facebook.com/exedebroadband and http://twitter.com/exede are good places to watch. Sorry for the inconvenience.
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Kaotic Technologies

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Lol , really. save often. #1 rule working from home

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