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  • Updated 5 years ago
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I have NO emails, folders, contacts. Nothing but empty space. This is HORRIBLE. How fast are you going to fix this debacle?
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Morgan Griffith

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Posted 5 years ago

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Diana, Viasat Employee

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Hi Morgan,  There is a known issue with the migration. Our engineers are working on it.  We do not have an estimated time it will be corrected. Thank you for your patience.
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Mark Bahti

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don't count on "patience" from most of us: you guys had months to make this a seamless transition.

A "glitch" or "issue" is one thing: this is MAJOR

(your icon selection under "how does this make you feel" needs a snarling face option this week)
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Brad, Viasat Employee

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The ETR is set for 12pm MT to have this fixed
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Knight Rider

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Clearly you don't understand just how big of a job this is and how complicated this move is
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@ Knight Rider,

How true.  There's more than 650,000 customers to be migrated. 

@ Mark Bahti

Patience is required.  Perhaps your email was transit when you tried to access it.  Exede hasn't come out with an apology for losing anybody's email yet, so give them a chance to finish the job.  Yes they had months and they have been working on it for months.  This is finally "move day" but it will take more than one day to accomplish.

Also, this isn't something Exede just up and decided to do one day.  It was Google that caused all this in the first place.
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Steve Frederick-VS1/Beam314, Champion

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Not only are there over 650,000 customers to migrate, but many have between one and 10 email addresses, all of which will eventually have to be migrated. A gigantic task even when things go without a hitch.
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Terry McBride

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I think the anger is that the inability to get to our email was not acknowledged and apologized for. Things happen, many of us use our email for our career. If it'll take a day or so to get it fixed, just be honest let us know and we can deal with it. To act as it's no big thing on our part, is not customer service. We do understand it's a big thing on your part, but doesn't mean that Morgan's question should be dismissed with a "thank you for your patience".

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