I think the anger is that the inability to get to our email was not acknowledged and apologized for. Things happen, many of us use our email for our career. If it'll take a day or so to get it fixed, just be honest let us know and we can deal with it. To act as it's no big thing on our part, is not customer service. We do understand it's a big thing on your part, but doesn't mean that Morgan's question should be dismissed with a "thank you for your patience".