Not worth the hassel.

  • 1
  • Problem
  • Updated 3 years ago
I called exede to have moth internet temporarily turned off to get caught up on bills. I told them that that I would call when I wanted my service turned back on. I was told that I would have to pay a small monthly fee for the box which was fine. I was a sure that all I would have to do was call when I wanted my service resumed. Now I was just told that I owe box fees because my debit card is expired. so now that fee will have to be paid before resuming my service . so now I have to wait until my payday before getting it turned back on. I have been a customer for at least 4 years, however I about done with satellite .
Photo of Pam Howard

Pam Howard

  • 2 Posts
  • 2 Reply Likes

Posted 3 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3532 Posts
  • 1326 Reply Likes
Hi Pam

It sounds like you put yourself on vacation mode. Unfortunately this forum isn't tied to your account in any way so you'll need to contact our billing team at 855-463-9333 and they can work with you to get a minimum balance paid and once you're ready to get back fully on we can add the payment method back on.